Job Description
Mashreq Bank
JOB DESCRIPTION
1
Job Title
Manager VAT Reconciliation
Department
Operations GRC
Direct Supervisor
Head - Central Reconciliation Unit (CRU)
Job Number
2
Job Purpose
To lead and operationalize the end-to-end reconciliation and governance framework for VAT transactions across Group Operations, in alignment with the Enterprise Reconciliation Framework (ERF), VAT Governance Manual, and audit remediation plans. This role will ensure accurate, timely, and traceable reconciliation between core source systems, the VAT engine (Suntech), and financial postings, while driving the daily exception reporting, closure of legacy mismatches, and embedding governance reporting for local and central regulatory compliance. The role will act as the central point for VAT reconciliation across all operational units and serve as a key SME during regulatory and audit engagements. 3
Dimensions
Scope of work
- Lead VAT reconciliation across three data sources: source applications, core banking (e.g., Flex), and VAT engine (Suntech).
- Manage the implementation of three-way reconciliation logic in line with KPMG recommendations.
- Ensure daily exception reports are distributed, embedded into the Business Exception Event (BEE) process, and followed up to closure.
- Track and remediate chronic legacy mismatches in reconciliation entries across past cycles.
- Drive refund shortfall/rejection visibility, reconciliation, and reporting.
Policy Enforcement Governance - Embed the VAT Governance Manual and ensure adherence by operational teams.
- Coordinate with Operations, Finance, Compliance, and Risk teams to enforce control and audit requirements.
- Ensure periodic reconciliation certification and follow-ups are maintained and archived.
Service Level Management
- Track turnaround times and break closure SLAs across operations divisions and IBG locations.
- Maintain escalation logs for overdue items or non-compliance with reporting protocols.
- Ensure reconciliation and exception closure metrics are integrated into monthly governance packs.
Key Interfaces
- Finance / Tax Team for GL-level VAT treatment and reporting traceability.
- Operations Teams for resolving day-to-day exceptions and legacy mismatches.
- Technology Teams for reconciliation platform and exception report automation.
- Audit / Risk / Compliance for remediation tracking and control assurance.
- External Auditors / Central Bank during walkthroughs, inspections, and evidence submission.
4
Key Result Areas
- Three-Way Reconciliation Enablement: Operationalize VAT reconciliation across source systems, core banking, and VAT engine.
- Legacy Difference Remediation: Identify and drive closure of aged mismatches, coordinating with source process owners.
- Exception Report Ownership: Own daily exception reporting process including validation, distribution, and governance visibility.
- Governance Reporting: Prepare structured packs for VAT SteerCo, OGRM, and audit walkthroughs.
- Policy Enforcement: Ensure compliance with the VAT Governance Manual and timely updates for evolving requirements.
- Stakeholder Alignment: Align expectations and deliverables across internal and IBG operations units, Finance, and Risk.
5
Operating Environment, Framework and Boundaries, Working Relationships
- Operates under the Central Reconciliation Unit (CRU) as part of the Enterprise Reconciliation Framework.
- Key contributor to the VAT Governance Panel, FROC, and OGRM for reporting VAT control health.
- Drives daily reporting and monthly tracking embedded within Group Operations and IBG Ops teams.
- Expected to hold operational teams accountable for break resolution and closure timelines.
- Supports audit response documentation, maintains evidence logs, and shares progress with senior stakeholders.
- Provides subject-matter input into automation requirements for inter-system reconciliation.
Working Relationships:
Head CRU: Reporting line and strategic alignment.
Finance / Tax: VAT GL-level reconciliation, write-offs, and financial postings validation.
Technology Teams: For report automation, data feed enhancements, and Suntech integration.
Operations Units: Coordinate with business and IBG ops for break closures and daily reconciliation action.
Audit, Risk, Compliance: Engage during audits, RAR preparations, and regulatory visits.
VAT Governance: Prepare, review, and present reporting for panel discussion and escalation.
6
Problem Solving
- Diagnose root causes of VAT reconciliation mismatches, including missing tax IDs, incorrect configuration, or mapping errors.
- Investigate chronic differences requiring manual intervention or policy realignment.
- Bridge data integrity gaps between Suntech, core systems, and operational workflows.
- Recommend long-term automation or process design changes for enhanced VAT traceability.
7
Decision Making Authority & Responsibility
- Authorized to trigger escalations for delayed break resolution or recurring exceptions.
- Can recommend write-offs or provision entries based on reconciliation trends.
- Defines SLA metrics, exception templates, and reporting triggers for VAT-related processes.
- Influences automation prioritization for reconciliation platform improvements.
8
Knowledge, Skills and Experience
Knowledge:
- Policy Familiarity: Understanding of VAT regulations, reconciliation frameworks, and financial control policies.
- Audit/Regulatory: Proven track record in supporting external audit observations, regulatory inspections, and RAR drafting.
- Communication: Strong ability to coordinate across stakeholders and summarize technical issues in governance forums.
Skills:
- Strong analytical and diagnostic skills, with the ability to interpret MI, break trends, and drive strategic process change.
- Stakeholder engagement and influencing skills to work effectively with cross-functional leaders across Operations, Finance, Audit, and Technology.
- Proficiency in reconciliation platforms (e.g., TLM) and data governance tools, Excel / PowerBI
Education & Experience:
- Graduate/Postgraduate in Accounting, Taxation, Finance, or Banking.
Experience
- 710 years in banking operations or finance with VAT exposure; reconciliation or audit experience preferred.
