Manager UK Payroll

Job Role

The Manager, Payroll Solutions UK plays a crucial role in overseeing the configuration, management, and optimization of IHG's payroll and related systems to ensure compliant, efficient, effective solutions and processes. This position is responsible for understanding the complexities of UK payroll, timekeeping, and absence transactions, as well as business needs. The manager will troubleshoot technical issues, ensure the accuracy and efficiency of the payroll and absence processes, and leverage technology to enhance payroll operations and absence administration contributing to the overall effectiveness of the organization.

Requirements Gathering & Analysis: Collect, analyze, and document business requirements for payroll, timekeeping, absence management, and related reporting. Engage with stakeholders to ensure a comprehensive understanding of their needs and expectations, translating these into functional specifications.

Techno-Functional Documentation: Develop detailed technical and functional documentation that translates business requirements into actionable specifications for implementation by third-party payroll operations or application management support teams. Ensure documentation is clear, comprehensive, and aligned with best practices.

Stakeholder Collaboration: Work closely with cross-functional teams, including hotel and corporate HR, Benefits, Compensation and Finance departments, to ensure alignment with IHG's system needs. Facilitate workshops and meetings to gather input and feedback from stakeholders, ensuring that both business and technical perspectives are considered.

Facilitate Communication: Act as the bridge between business stakeholders and technical resources, ensuring clarity and understanding of requirements, priorities, and project timelines. Provide regular updates to stakeholders on project status, potential impacts, and technical considerations.

Problem Solving: Identify and resolve payroll system issues, collaborating with internal and external IT teams to troubleshoot and implement effective solutions. Manage day-to-day relationships with third-party solution providers, ensuring service level agreements are met and that technical issues are addressed promptly.

System Validation: Partner with payroll operations and technical teams to validate system changes, identify test cases, and ensure uninterrupted system operations. Conduct user acceptance testing (UAT) to confirm that system modifications meet both functional and technical requirements.

Process Optimization: Analyze current payroll, timekeeping, and absence management processes to identify opportunities for improvement. Provide techno-functional insights to enhance system capabilities, streamline workflows, and increase efficiency and accuracy.

Training and Support: Develop and deliver training materials and sessions for end-users on payroll systems and processes, focusing on both functional and technical aspects. Provide ongoing support and guidance to ensure users are proficient in utilizing the systems effectively.

Reporting and Analytics: Generate and analyze reports related to payroll, timekeeping, and absence management. Utilize data to identify trends, inform decision-making, and support strategic initiatives, ensuring that both functional and technical metrics are considered.

Compliance and Risk Management: Ensure that payroll processes comply with legal and regulatory requirements. Identify potential risks related to both functional and technical aspects of payroll systems and develop mitigation strategies to safeguard the organization against compliance issues.

Mandate Skill Required: Oracle HCM, UK Payroll