About The Role
As a Risk Operations Manager (L5) at Uber Global Scaled Solutions (GSS), you will own the end-to-end execution of fraud and risk operations across one or more critical risk domains.
This role is for a hands-on risk leader who has grown through investigations and operations, brings deep fraud domain expertise, and can independently lead people, programs, and senior-level stakeholder relationships.
You will be expected to run the business, not just manage it-owning outcomes across quality, SLA, cost, risk reduction, and team health, while shaping longer-term strategy in partnership with Product, Data, and Engineering.
What You'll Do
- Lead complex fraud investigations and high-severity escalations
- Manage/develop Uber program managers and risk/fraud investigators
- Establish and maintain strong process governance across key KPIs - quality, SLA, queue precision
- Own budget planning, headcount forecasting, and vendor strategy, ensuring cost-effective risk coverage.
- Partner with Product, Data Science, and Engineering to translate fraud patterns into tooling and automation requirements.
Basic Qualifications
- 8+ years of experience in fraud investigations, risk operations, or trust & safety (any industry/domain)
- 2+ years of people management experience, including managing managers and/or large investigator teams
- Demonstrated experience personally conducting or leading fraud investigations.
- Excellent written and verbal communication skills, with experience presenting to senior leadership
Preferred Qualifications
- Experience scaling global or multi-region operations. Experience managing BPO/vendor-led operating models
- Proven ability to partner with Product and Engineering on tooling and automation
- Background in payments, marketplaces, fintech, e-commerce, or regulated environments
