Job Purpose:
This role is responsible to develop and implement company's total quality management (TQM) strategy with policies, programs & initiatives to ensure that the products & services are of the highest quality
Key Responsibilities:
- Develop and implement total quality management (TQM) programs and initiatives
- Assist in the development of systematic approaches for assuring high quality services
- Integrate and aligns the processes that will best achieve the desired results
- Make continual improvement of products, processes and systems
- Developing and integrating quality improvement plans at all levels and orienting employees to the framework of quality
- Create standards used to measure quality results and to drive continuous improvements by utilizing Six Sigma / Lean methodologies
- Manage quality and ISO certification requirements for the organization
- Work with internal Audit & Risk Team to highlight process gaps and ensure mitigation plans are put in place
- Support the identification & execution of Process improvement projects and manage end to end cost optimization
- Engaging with cross-functional teams such as Finance, IT, Credit, Marketing and Human Resources on a regular basis to ensure alignment and execution
Job Requirements:
- Post Graduate / MBA
- 4-6 years of experience in process improvement, TQM & business excellence
- Experience in Identifying key business processes exceptions and bottlenecks
- Experience in planning and executing performance & process transformations
- Demonstrated ability to implement new techniques and continuous improvement programs
- Strong Knowledge on TQM, Lean, Six Sigma tools and framework
- Strategic and analytical thinking
- Strong communication and interpersonal skills
- Problem solving and decision-making skills
- People Management & Networking skills
