You Lead the Way. We've Got Your Back.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a Manager, Delivery Management, you will drive the planning, execution, and delivery of large-scale, cross-platform technical programs. You will partner closely with engineering, product, and business teams to ensure strategic alignment, technical rigor, and successful outcomes. This is a critical rolewithin our organization, responsible for enabling collaboration across multiple technology and product platforms.
Note:Having a certification in Salesforce will be considered a strong advantage and added bonus for this role.
Key Responsibilities
Program Strategy & Execution:
- Define, plan, and drive end-to-end execution of complex technical programs aligned with strategic goals and product roadmaps.
- Develop multi-quarter program plans, roadmaps, success metrics, and schedules in collaboration with Engineering, Product, Design, and Business stakeholders.
- Own the overall delivery lifecycle, including scope definition, resource planning, milestone tracking, dependency management, and risk mitigation.
- Manage multiple concurrent programs, prioritizing based on business impact and organizational capacity.
- Comfortable presenting to senior leadership with clarity and precision.
Stakeholder Management & Communication:
- Serve as the primary point of contact across engineering, product, security, compliance, and business units.
- Regularly report program status, key metrics, risks, and mitigation plans to executive leadership.
- Drive stakeholder alignment through structured updates, steering committees, and decision-making forums.
Risk & Dependency Management:
- Identify, document, and actively manage program risks, issues, and dependencies.
- Partner closely with engineering product and dependency partnersto drive resolution and ensure cross-platform delivery success.
- Ensure contingency planning and proactive risk mitigation across teams.
Process Optimization & Governance:
- Champion Agile best practices and adapt methodologies to suit program scale and complexity.
- Implement and refine program management frameworks, tools (e.g., Jira, Confluence), and governance structures.
- Drive continuous improvement and knowledge sharing across TPM and engineering teams.
Leadership & Influence:
- Act as a trusted advisor to engineering and product leadership.
- Mentor junior TPMs and strengthen the TPM function within the organization.
- Foster a culture of transparency, accountability, and technical excellence.
Technical Acumen:
- Understand system architecture, integrations, and scalability considerations to effectively engage with technical teams.
- Facilitate discussions to ensure programs align with sound engineering and platform strategies.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, or a related technical field (Master's preferred).
- 9+ years of experience in technical program management, engineering, or technical product management roles.
- Proven success driving complex, cross-functional programs from conception to delivery in enterprise or large-scale tech environments.
- Strong understanding of Agile, Scrum, and/or SAFe methodologies.
- Experience with cloud platforms, APIs, data pipelines, or enterprise systems (e.g., Salesforce, ERP)is a strong plus.
- Salesforce certificationis a significant advantage.
- Excellent communication, organization, and stakeholder management skills.
- Comfortable presenting to senior leadership with clarity and precision.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
