This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Manager, Support Specialist in India.
In this role, you will lead and develop a regional support team responsible for delivering high-quality operational assistance across HR, finance, and IT-related services. You will ensure smooth day-to-day operations, strong SLA performance, and excellent customer satisfaction in a fast-paced, global SaaS environment. Acting as both a people leader and operational owner, you will guide your team through complex, multi-functional support processes while driving efficiency and continuous improvement. You will collaborate closely with internal stakeholders and external partners to ensure seamless service delivery across multiple systems and geographies. This position offers a high level of ownership, combining leadership, operational strategy, and hands-on problem solving in an international setting.
Accountabilities
- Lead, mentor, and develop a regional support team, setting clear performance goals and monitoring outcomes
- Ensure delivery of high-quality operational support services with a strong focus on SLA achievement and customer satisfaction
- Oversee daily support operations across HR, finance, and IT-related queries, ensuring timely and accurate resolution
- Implement best practices and standardized workflows to improve operational efficiency and consistency
- Collaborate with Finance, HR, IT, and external service providers to ensure seamless end-to-end service delivery
- Manage relationships with local service and payroll providers, ensuring effective coordination and issue resolution
- Drive process improvements through root cause analysis and implementation of corrective action plans
- Ensure adherence to policies, compliance standards, and high-quality service delivery across all support functions
Requirements
- 8-12 years of experience in fast-paced, multi-functional operational or support environments
- At least 4 years of people management experience within a shared services or centralized support organization
- Strong understanding of HR, finance, and operational service processes across multiple regions
- Experience working with HRMS platforms such as Workday, SAP, or PeopleSoft
- Familiarity with support tools such as Zendesk and Salesforce (plus exposure to analytics tools is an advantage)
- Strong leadership, coaching, and stakeholder management skills
- Excellent problem-solving abilities with a focus on root cause analysis and continuous improvement
- High level of attention to detail and ability to manage complex, confidential matters
- Strong communication and interpersonal skills with a collaborative mindset
Benefits
- Competitive compensation package with performance-based bonus eligibility
- Comprehensive medical, dental, and vision insurance coverage
- Generous paid time off and flexible working arrangements
- Paid parental leave and family support benefits
- Access to learning and professional development opportunities
- Employee wellness programs and spending accounts
- Sabbatical opportunities after long-term tenure
- Inclusive, remote-first global work culture with strong career growth potential
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
