About Swiggy
Manager Strategy (Instamart Delivery Experience)
Founded in 2014, Swiggy is India's leading tech-driven, on-demand delivery platform, connecting millions of consumers with hundreds of thousands of restaurants and stores across 500+ cities. Our vision is to elevate the quality of life for the urban consumer through unparalleled convenience, powered by great technology, innovation, and sound decision-making.
What will you work on
- The role offers the opportunity to develop a deep understanding about the Pan-India Q-commerce operations (10 min delivery in 125+ cities)
- The person will be responsible for providing superlative delivery experience (including speed perception, quick delivery, on-time delivery among other metrics) on Instamart
- Expedite root cause analyses/insight generation against a given recurring use case through automation/self-serve platforms
- Work with Operations, Business, Product and Analytics to identify the core problems in each city and underlying reasons in the delivery operations
- Design solutions in collaboration with Operations/business team to resolve such issues; Setup processes to keep such issues under control
- Pilot ideas, define success metrics, and turn learnings into playbooks
- Benchmark with competition for all delivery operations metrics and provide comprehensive insights
What you need to have
- MBA or Equivalent degree in Engineering, Economics, Business, or a related field; 24 years in top-tier consulting, strategy, high-growth startup, or operating roles
- Experience in eCommerce, retail and customer experience businesses is preferred but not mandatory
- Hands-on experience on any data manipulation tools (SQL, Python, Excel etc.)
- Exposure to BI Platforms like Power BI, Tableau etc. would be a plus
What do we expect from you
- Strong problem-structuring and hypothesis-driven thinking; comfort navigating incomplete information
- Experience handling multiple challenging priorities and driving projects to timely completion
- Advanced proficiency in Sheets/Excel; ability to build robust analytical models. SQL/Python familiarity is a must
- Proven cross-functional influence and stakeholder management, including senior leadership
- Exceptional Communication and presentation skills to effectively deliver complex, data-driven insights to senior business leaders
- High ownership, bias to action, and sound judgment; comfortable with time-sensitive work
