Summary
Position Summary
Manager, Strategic Relationship Management (Client Experience Lead & Facilitator)
As the Client Experience Lead & Facilitator, you will own end-to-end delivery of immersive, executive client experiences (client visits, labs, briefings, sessions). You will partner with account teams and senior leaders to shape objectives, design the experience, manage delivery workstreams, lead logistics and content readiness, and facilitate executive discussions—while also providing team leadership and performance management. In addition to owning visit management, you will own or support a portfolio that innovates for experiences and operational excellence. This role requires a blend of strategic thinking, business acumen, project management, stakeholder relationship building, and exceptional facilitation skills.
Work you'll do
Key responsibilities
- Lead intake and scoping: clarify objectives, audience, constraints, and success measures; convert into an actionable plan
- Drive stakeholder alignment across account teams, Deloitte leadership, and client executives; manage communications and escalation
- Provide strategic advisory on experience strategy, storyline, narrative, and executive messaging
- Build the agenda and run-of-show (flow, timing, speakers, preparation)
- Lead experience design and production (ideation, design reviews, rehearsal readiness, execution)
- Own content and asset readiness: executive-ready, on-brand materials; version control; packaging and activation
- Facilitate labs and sessions: guide executive conversations, synthesize themes, and drive decisions/next steps
- Manage multi-project delivery in a fast-paced environment; maintain cadence, priorities, dependencies, and quality gates
- Oversee logistics planning to completion (including tech/assets)
- Lead and develop the team: work planning, delegation, coaching, quality assurance, performance management
- Produce post-experience reporting (readouts/debriefs): outcomes, decisions, risks, follow-ups; coordinate post-visit actions
Core skills
- Executive presence: ability to influence and advise senior leaders
- Strong facilitation: end-to-end workshop/lab design, conflict management, real-time adaptation
- Clear stakeholder communication: crisp storytelling, active listening, steady cadence/escalations
- Structured problem-solving in ambiguity; collaborative, cross-team mindset
- Operational rigor: planning and dependencies, RAID, quality gates, logistics/tech/assets
- People leadership; professional services/Big 4 and global teaming preferred
- Strong Microsoft 365 skills (PowerPoint, Excel, Word, Teams, OneNote) and interest in experimenting with AI/tech
Management responsibilities
- Manage a team of at least 3-4 professionals
- Build relationships with US colleagues and facilitate collaboration between US-India and US teams
- Assist team members with time management, prioritization, project management
- Ensure consistent timely delivery of high-quality work by each team member
- Identify and address development and training needs, map career paths, and overall elicit the best possible performance from each team member
Mentoring responsibilities/Upholding quality standards
- Guide junior colleagues on projects and client interactions
- Ensure compliance with team and firm best practices, including adherence to quality standards, processes, and guidelines
- Recognize junior colleagues strengths and development needs and provide them with ongoing feedback and coaching
The team
The Deloitte Client Experience team works with senior account leaders to design and deliver high-impact experiences for visiting clients in India. The team partners with leaders to tell an executive-ready story, facilitate meaningful dialogue, influence commercial decisions and enhance Deloitte's brand and reputation in the marketplace.
Qualifications
- Academic qualification: Master's degree (preferably an MBA) or equivalent
- Certification in Facilitation, Design Thinking, and Agile Methodologies is a plus.
- Work experience: 10+ years post Master's
Work location and timing
- Location: Hyderabad (flexible to travel as per business needs and work across locations in India)
- Hybrid work week; in-office as per business and client needs with spikes around live delivery dates.
- Periodic travel and on-site delivery depending on client/business needs; flexible to work across diverse time zones and geographical regions in India.
- Work timing: 11:00 a.m. to 08:00 p.m. regular. Flexible/alternate work hours and days in office based on the client visit/lab and stakeholder requirements.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 352233
