Manager - Storage, Backup & Recovery

The Manager – Storage, Backup & Recovery serves as the senior technical authority for enterprise storage platforms, backup and restore solutions, and disaster recovery (DR) capabilities. This role is accountable for the architectural integrity, technical standards, and operational resilience of data protection and storage services across on‑premises, hybrid, and cloud environments. The position should have hands-on experience but will be responsible for providing expert technical guidance to the delivery teams, design authority, and quality oversight to ensure services are delivered in line with enterprise requirements and best practices.

As the technical subject matter expert (SME), the Manager - Storage, Backup & Recovery defines and validates architecture patterns, backup and replication strategies, recovery models, and platform standards aligned to enterprise architecture, cybersecurity policies, and recovery objectives (RTO/RPO). The role translates business continuity and product requirements into clear technical guardrails and reference designs, ensuring that operational teams and providers execute within approved frameworks. Acting as the highest point of technical escalation, the Senior Technology Engineer provides advisory leadership for projects, complex issues and changes, and problem management activities to protect service stability and data integrity.

The role works in close partnership with the McCormick Service Lead, providing technical counsel and structured oversight to support effective management of the storage, data protection domain and DR. This includes reviewing technical roadmaps, validating solution designs, advising on risk and capacity planning, and ensuring alignment between operational execution and strategic direction. The Senior Technology Engineer strengthens decision‑making by bringing deep technical insight while enabling the Service Lead to maintain end‑to‑end accountability for service performance.

Additionally, the Senior Technology Engineer provides technical oversight of Managed Service Providers (MSPs), ensuring third‑party delivery aligns with defined architectural standards, service level commitments, and quality expectations. Through governance participation, design reviews, and performance validation, the role ensures that execution quality meets enterprise standards without directly performing configuration activities. By driving standardization, continuous improvement, and audit readiness, the Senior Technology Engineer enhances enterprise resilience and ensures storage and data protection services remain secure, scalable, and business‑aligned

By leveraging performance metrics, capacity planning insights, and risk assessments, the Product Manager continuously evaluates service effectiveness and drives enhancements in automation, reliability, and recoverability. The role ensures that disaster recovery strategies are tested, validated, and business‑aligned, embedding a culture of preparedness and continuous improvement. Through disciplined roadmap execution and stakeholder engagement, the Product Manager enables resilient digital operations that support enterprise growth, operational stability, and long‑term sustainability.

Key Responsibilities:

• Provide expert technical guidance and design authority across projects, changes, and operational activities, ensuring solutions are secure, scalable, and supportable. Review and validate technical designs and significant changes without performing hands‑on configuration, maintaining clear separation between governance and execution responsibilities.
• Define and maintain the technical architecture, standards, and guardrails for Storage, Backup and Recovery services, ensuring alignment with enterprise architecture, cybersecurity policies, and business continuity requirements. Translate resilience objectives and recovery targets (RTO/RPO) into approved design patterns and technical reference models that guide operational execution.
• Act as the senior technical escalation point for complex issues, major problems, and systemic risks within the storage and data protection domain. Lead technical root cause analysis, recommend corrective and preventive actions, and ensure lessons learned are embedded into standards and operating practices.
• Provide structured technical oversight of Managed Service Providers (MSPs), reviewing service quality, architectural compliance, and adherence to contractual and performance commitments. Support the Data Center Service Lead in holding providers accountable for technical excellence and consistent delivery outcomes.
• Partner closely with the Data Center Service Lead to strengthen operational governance, capacity planning, lifecycle management, disaster recovery readiness, and continuous improvement initiatives. Ensure the domain remains audit‑ready, risk‑aware, and aligned with evolving business, regulatory, and resilience requirements.

Desired Candidate Profile:

• 10+ years experience in service & process management and service delivery.
• 3+ years of experience working with managed service providers.
• 5+ years of experience in project management and strategic planning 5+ year experience with managing formal team.
• Experience with transformation programs.
• Experience with Agile, IaC and DevOps.
• Certification in ITIL V4 or V3.