Job Description
At Loyalty Partner Solutions GmbH we are pioneers and technology leaders in high-performance loyalty management software for the airline, retail, travel, and transportation sectors. Headquartered in Munich, with teams around the world, we develop comprehensive software solutions for the operation of complex customer loyalty programs, which we implement for our clients worldwide.
We develop long-term partnerships with our clients, advise them on their digitalization journey, work on innovative ideas together, and put them into practice.
Among the companies that count on our know-how are Lufthansa, for its frequent flyer program Miles & More, Deutsche Bahn AG for its BahnCard and BahnBonus programs, PAYBACK, and international air carriers such as China Southern Airlines and United Airlines.
Responsibilities
We are seeking a highly structured and forward-thinking Senior Engineering Manager with 15 - 25 years of experience to lead a cross-functional engineering group consisting of Product Owners, Software Developers and QA Engineers.
The ideal candidate brings a strong hands-on engineering background, excels at anticipating risks and removing impediments, and operates as an empathetic, servant-style leader.
This role requires experience working in outsourced or distributed development models, particularly with European stakeholders, and includes responsibility as Delivery Manager for a customer-facing implementation of our AWS-hosted SaaS Loyalty Platform
- Lead and develop a multidisciplinary engineering team (Software Development + QA Engineering) with a servant-leadership mindset.
- Establish highly structured planning processes, ensuring predictable delivery and forward-looking risk identification.
- Act as a respected technical discussion partner for engineers based on a solid hands-on engineering history.
- Serve as Delivery Manager for customer projects built on an AWS SaaS loyalty platform, ensuring contractual and SLA adherence.
- Strengthen collaboration between teams around the world, acting as an effective cultural bridgehead.
- Promote continuous learning, coaching, and career development for team members.
- Foster a positive, empathetic, and collaborative team environment with strong focus on trust and psychological safety.
- Whiteboard and socialize changes and system designs in collaboration with architects, tech leads and team members
- Provide support to operations teams to troubleshoot and resolve production issues
- Recognize and solve for inefficiencies in our development process
- Meet regularly with team members to provide feedback on employee performance and coaching for difficult situations
- Help engineers develop and execute a personal career development plan Mentor engineers in skills development
- Design and execute a hiring plan, including sourcing, screening, and interviewing
- Drive innovation within a fast-paced agile environment.
Qualifications
- Solid experience leading and building applications in cloud environment.
- Experience being a people leader, coaching, mentoring and guiding for highly talented technical teams.
- The ability to participate in, and contribute simultaneously to, multiple work streams including planning, logistics, communication, and follow up across a diverse and virtual team
- Adaptability to changes in product requirements, organizational structures and business conditions
- A strong belief in your personal responsibility for ensuring quality craftsmanship
- Experience working in a distributed team model and the ability to collaborate with remote team members.
- Solid understanding of agile software development methodologies
- Project management and planning skills.
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
