Manager, Software Development

About the Role

Scope

• Manage and provide technical support to the engineering team across multiple initiatives.
• Develop new approaches to solve ambiguous problems identified across the software development lifecycle.

Sphere of Influence

• Leads multiple cross-functional project teams.
• Balances strategic and tactical focus.
• Influences cross-functional teams effectively.
• Ensures engineering teams execute efficiently and effectively, addressing issues that arise.
• Provides thought leadership to promote re-use and develop scalable patterns.
• Offers solutions for routine and moderately complex technical problems, escalating issues when appropriate.
• Frequently interacts with supervisors, peer group managers, and senior management.

Delivery

• Evaluates new technologies and participates in decision-making considering multiple factors.
• Manages building enhancements within existing software architecture, occasionally suggesting improvements.
• Provides solutions for routine and moderately complex technical problems.
• Applies and maintains knowledge of current and emerging technologies in specialized areas.
• Comfortable with learning and optimizing every part of the infrastructure/technology stack.
• Communicates and coordinates with project teams, partners, and stakeholders.
• Stays current with new technologies via formal training and self-directed education.
• Accountable for executing technology projects, including support/maintenance releases and major products.

Leadership

• Influences and articulates a vision for customers and products.
• Aligns a wide variety of cross-functional stakeholders to strategy, vision, and roadmap.
• Leads by influence to drive results across multiple teams.
• Effectively addresses objections and concerns independently.
• Seeks differing perspectives and commits to decisions once made.
• Looks for continuous opportunities to improve business or process.
• Communicates and presents effectively to a wide variety of stakeholders.
• Accountable for technical delivery across multiple projects/products, assisting project leads in removing impediments.

People Management

• Demonstrates leadership skills for tactical or junior-level teams.
• Ensures team delivers on expectations with clear goals aligned to team OKRs.
• Sets goals for talent development and diversity, demonstrating progress.
• Identifies development areas and provides timely feedback and coaching.
• Attracts and develops top talent while maintaining a high standard for the team.
• Provides guidance and direction, ensuring focus on the most important priorities.

About You

• Strong Technical Acumen: Deep technical expertise, capable of providing hands-on support, developing new solutions, and evaluating technologies.
• Proven Leadership & Influence: Leads cross-functional teams through influence, articulates a clear vision, and aligns stakeholders to strategy and roadmap.
• Strategic and Tactical Balance: Maintains both a strategic outlook and tactical execution to ensure efficient delivery.
• Exceptional Communication Skills: Outstanding communication (oral, written, interpersonal) with the ability to explain complex technical concepts to non-technical audiences.
• Accountable for Delivery: Holds responsibility for successful execution of technology projects, including support, maintenance, and releases.
• People-Centric Leader: Focuses on recruiting, developing, coaching, and motivating teams, setting clear goals, and providing constructive feedback.
• Problem-Solver & Process Improver: Identifies business/process improvements, offers technical solutions, and escalates complex issues when necessary.
• Continuous Learner: Stays updated with new technologies through formal and self-directed learning.