Manager, Service Management - Demand Management

About McDonald's:

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

We are seeking a Demand Manager within the People Excellence (PEX) team, responsible for managing and executing demand intake, prioritization, and change control processes for PEX services in alignment with Enterprise Service Management (ESM) standards.​

Reporting directly into the function, this role acts as the primary liaison between PEX stakeholders and the Central ESM Demand & Governance team, ensuring new demand, enhancements, and changes are scoped, assessed, prioritized, and executed in a consistent, transparent, and data‑driven manner.​

This role plays a critical part in balancing functional priorities, enterprise standards, and delivery capacity, enabling informed decision‑making and effective execution of PEX initiatives across the service lifecycle.

• Serve as the primary owner of demand intake and coordination for PEX services, ensuring all requests are captured, assessed, and tracked consistently.​
• Partner with PEX service owners and stakeholders to scope, clarify, and frame demand requests and ensure demand aligns with PEX priorities, enterprise strategy, and ESM standards. ​
• Participate in and support enterprise and functional governance forums, representing PEX demand and priorities.​
• Maintain the PEX demand backlog and pipeline, including status, aging, dependencies, and throughput.​
• Ensure demand records remain current, standardized, and visible within ServiceNow or other approved tools.​
• Identify demand trends, bottlenecks, or systemic issues impacting delivery velocity or effectiveness.​
• Support post‑implementation reviews and feedback loops to inform continuous improvement.​
• Identify opportunities to improve how demand is captured, assessed, and sequenced within PEX.​
• Partner with Central ESM to refine intake templates, governance cadences, and prioritization approaches.​
• Support data-driven insights to continuously improve planning, predictability, and stakeholder satisfaction.

• Bachelor's degree required. ​
• 10- 14 years of experience in demand management, governance, or operational portfolio management​
• Experience managing end‑to‑end demand intake or  change governance processes. ​
• Strong understanding of prioritization frameworks, capacity constraints, and value-based decision making.​
• Experience working with ServiceNow or similar enterprise service management platforms. ​
• Strong organizational and analytical skills with attention to detail. ​
• Ability to partner effectively across functional teams.​
• Strong written and verbal communication skills.​
• Comfortable operating in structured governance models while navigating ambiguity and competing priorities.

McDonald's is the world's leading global foodservice retailer with over 40,000 locations in over 100 countries. Approximately 95% of McDonald's restaurants worldwide are owned and operated by independent local business owners. At McDonald's, we lead through our values centered on inclusivity, service, integrity, community, and family. Here is your chance to get in on something special as we grow our corporate team in India and allow you to grow your career.