Servicenow, prioritization frameworks, value-based decision making, operational portfolio management, Demand Management, enterprise service management platforms, capacity constraints, Governance, change governance processes

Servicenow, value-based decision making, prioritization frameworks, operational portfolio management, Demand Management, enterprise service management platforms, capacity constraints, Governance, change governance processes

data strategies , data products , snowflake , AWS, Azure, Gcp, DataBricks, knowledge architecture, AI-ready data foundations, AI governance, OpenAI, enterprise knowledge management, semantic layers, Anthropic

BigQuery, Google Cloud Platform, Integration Architecture, Anaplan, Python Automation, Workflow, Data Architecture, Security and access management, ALM and platform governance, Performance optimization, API-based integrations, SCIM, Polaris, Bulk and Transactional APIs, Anaplan Data Orchestrator, Data analytics and visualization platforms, CloudWorks, Audit APIs

Servicenow, Power Bi, Sql, Sap Bw, Sap Solman, Sap Ecc, Slt, Dax, Python, Azure Devops, S4, eHANA SQL, HP-ALM, Microsoft Datafabric, Azure Data Engineering, sdi, Lakehouse Medallion Architecture, Security and Compliance standards, Sharepoint

Genesys, Amazon Connect, predictive service insights, ServiceNow CSM, intelligent routing, case summarization, agent assist, Salesforce Service Cloud, Analytics, AI-enabled service use cases, AI automation, Microsoft Dynamics 365 Customer Service, Nice, CRM service platforms, digital workflow tools, virtual agents

Data Warehousing Concepts, Sql, Azure Synapse Analytics, Spark, Python, Data Modeling Kimball Dimensional Models, Data Governance Data Quality, Snowflake Data Cloud, Azure Data Factory ADF, Databricks Lakehouse Platform, AWS Data Services, ETL ELT Frameworks, Real-Time Streaming Data Platforms, Data Lakes Lakehouse Architecture