Manager - Service Delivery

Required Skills

Behavioral | Aptitude | Managerial Skills

Functional | IT Operations Management | Financial Management

Functional | IT Operations Management | Business Relationship Management

Behavioral | Microland Skills | Execution Excellence

Education Qualification :

Engineer - B.E / B.Tech / MCA

Certification Mandatory / Desirable :

Technology | IT Service Management Certifications | ITIL Intermediate Certificate

Details:

1. Technology:

Knowledge on Server Hardware - Multiple Vendors, Remote Management Tools, Software and Hardware Raid, Clear network fundamentals and topology

2. Business Development:

Understand and New Business cases and client needs

Understand and Develop new structure of Organization and effective Solution

Demonstrate delivery methodology to Prospective clients

Costing and Pricing for new Business cases

3. Strategy and Synergy: Identify the challenges in the existing Delivery, identify areas for new (possible) Business Offering Areas

Identify and Define new delivery methodology

Identify and Define skills and capabilities of new managers, and identify needs for development

Identify different thresholds for achievements.