KONE India is part of KONE, one of the global leaders in the elevator and escalator industry. KONE has been ranked as one of the most innovative companies in the world. Every day, millions of people globally are using our elevators and escalators in an increasingly urbanizing environment. We want to offer the best People Flow experience to those using our equipment in residential and office buildings, hotels, public transportation sites, hospitals, shopping malls and many special buildings
What are we looking for
We are seeking a dynamic and forward-thinking Customer Solutions Engineering (CSE) Manager - to lead our Solution Engineering team in India. You will lead a Solution Engineering team responsible for delivering innovative, customer-centric solutions in the lift industry. You will drive strategic improvements, foster a culture of continuous innovation, and ensure operational excellence across projects. This role is pivotal in shaping the future of engineering Solutions at KONE, with a strong emphasis on customer-centric stakeholder collaboration, technical leadership, and business impact.
Skills & Experience
- Proven leadership experience managing teams in complex project environments.
- Exceptional stakeholder management and communication skills.
- Proficiency in Microsoft Office, SAP, and data analysis tools.
- Analytical mindset with a passion for solving complex problems and driving results.
- Ability to challenge the status quo and implement improvements across systems, tools, and workflows.
- Deep understanding of engineering principles and project cost management.
- Excellent problem-solving and analytical thinking.
- Strong verbal and written communication skills.
What will you be doing
Key Responsibilities
- Strategic & Operational Excellence
- Lead the Tendering of major lift projects, ensuring timely delivery, profitability, and customer satisfaction.
- Drive continuous process improvements and implement best practices to enhance efficiency and quality.
- Monitor market trends and technological advancements to proactively evolve engineering solutions and methodologies.
- Develop and manage strategic roadmaps for the CSE team aligned with business objectives.
Innovation & Technical Leadership
- innovation in engineering solutions, integrating lifecycle thinking (installability, maintainability) into project planning.
- Provide expert technical consultancy to internal teams and external customers, influencing specifications and solution design.
- Ensure compliance with engineering policies, safety standards, and local codes.
- Promote collaborative relationships across departments to drive shared success.
Performance & Results Focus
- Lead performance management initiatives, using data-driven insights to improve team output and project outcomes.
- Manage costing strategies to ensure cost-effective and competitive solutions.
- Deliver high-quality inputs for sourcing and supply chain planning.
- Provide expert insights to support sourcing strategies and supply chain optimization.
Client & Stakeholder Engagement
- Act as a trusted advisor to Sales, Operations, Supply Line and clients, delivering value through strategic technical consultancy and pre-tender guidance.
- Participate in key client engagements to influence specifications and ensure our solutions exceed customer expectations.
- Build strong internal networks with cross-functional teams to enhance collaboration and achieve shared goals.
Leadership & Team Development
- Inspire, coach, and lead a skilled engineering team, fostering a customer-focused culture of collaboration, accountability, and continuous improvement.
- Set clear development roadmaps for the team, aligning skills and performance with business targets.
- Conduct regular performance reviews and one-on-one coaching to unlock individual potential and team excellence.
- Coach and mentor team members through regular one-on-one sessions and knowledge sharing.
- Foster a culture of accountability, innovation, and continuous improvement.
- Empower individuals to reach their full potential and contribute to team success
What do we offer
- Career progression opportunities within a global organisation
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work
- Comprehensive learning and development programs covering a wide range of professional skills
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