Manager -Sales Operations

Job description

• With our eyes set on the future, we are looking for an energetic, outcome-oriented Manager - Operations to collaborate with executive-level management in the development of performance goals and long-term operational plans. You will be responsible for setting strategic goals for operational efficiency and increased productivity, maximizing efficiency through extensive process analysis and interdepartmental collaboration. You will be required to work with the project managers in the development of financial and budgetary plans.

Key Responsibilities What will you need to succeed in this role

• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for our key initiatives
• Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of tasks
• Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Working knowledge of data analysis and performance/operation metrics
• Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements
• Oversee customer support processes and organize them to enhance customer satisfaction

Qualifications

• Bachelor s degree in Business, Engineering, Marketing, or a related field, MBA an asset
• A minimum of 3-5 years experience in a similar management role
• A minimum of 3-5 years experience in an OM role managing a team of 75 people or more
• Managed multiple projects at the same time
• Hands-on experience in setting and managing budgets
• Advanced knowledge of Microsoft Excel and the Google Suite
• Excellent written and verbal communication skills
• Experience applying Lean and Agile methodologies and tools in a service environment
• Previous experience successfully implementing new tools and technologies

Key Skills

• Exceptional communication skills and interpersonal skills
• Emotional intelligence
• Coaching skills
• People Management
• Ownership Accountability
• Teamwork Collaboration
• Decision making
• Root cause analysis recurrence prevention
• Behavioral management
• Customer Focus