Overall responsibility for activities at a Vi store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.)
Execute marketing promotions, display and store experience schemes
Key Result Areas/ Accountabilities
Sales
Achieve sales target for all products (Voice-Post-paid/ prepaid, data, VAS, handsets etc.) at a Vi store
Ensure and monitor quality of acquisition through the store
Revenue -Deliver revenue targets for the store
Increase revenue per footfall by aiding customers purchase decisions
RoI
Achieve profitability (Return on investment) targets for the store
Minimize losses from pilferage (wastage) and shrinkage (unidentified losses)
Customer Service
Manage churn and achieve customer satisfaction for walk-in customers
Store Management
Ensure adherence to store processes in terms of documentation and systems
Ensure infrastructure / store upkeep
Maintain availability of stock at the store while adhering to norms
Ensure appropriate placement of pop-ups and product displays at store
Marketing
Execute marketing, branding and promotion activities
Ensure fliers/ brand POS are available at store
Resolve channel-specific issues within specific timelines
People
Resolve store-specific issues within specific timelines
Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees
Identify gaps in performance of immediate team and ensure training to bridge the same
HSW Compliance
Ensure that the HSW norms are adhered to
Core Competencies, Knowledge, Experience
Critical Success Factors
Continuous Learning & Empowering Talent
Building Team Commitment
Leads Decision Making & Delivering Results
Threshold Functional Competencies
Products, Services and Technology Knowledge - Consumer
Differentiating Functional Competencies
Sales Planning and Forecasting
Solving Problems
Experience
2 5 years
Experience of retail store and customer relationship management
Revenue Target achievement and cost management
Qualifications
Must have technical / professional qualifications
Essential : Graduation
Desired : Full time post - graduation in business management/MBA
