Manager – Retail Operations

Managing disbursement processes for retail asset products including LAP, Micro-LAP, Affordable Housing, Business Loans, Personal Loans, and Emerging Market loans

Maintaining accurate records and strictly following SOPs

Overseeing post-disbursal processes such as receipt, closure of PDD/OTC/deliverables

Handling customer service desk for walk-in customers and resolving queries

Managing property documents with knowledge of locally applicable regulations

Maintaining document management processes including scanning, storage, and retrieval

Collaborating with sales, credit, customer service, and collection teams to ensure seamless branch operations