Company Description
When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon India is now Great Place to Work-Certified. Epsilon has also been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. For more information, visit epsilon.com/apac or our LinkedIn page.
Job Description
It's all about the customer.
To best service our customers we need the best people. The Business Management Resource Management team enables our People Cloud platform teams to do what they do by finding the best employees for the job.
The Manager, Resource Management is a key role within the Resource Management Team requiring a combination of focus and flexibility, as well as a willingness to play a pro-active enablement role. The role requires a highly resourceful individual with self-motivation, integrity, and a willingness to learn and adapt to dynamic business requirements.
The Manager, Resource Management is responsible for resource planning and staff allocation for one or more of Epsilon product teams. The Manager, Resource Management is responsible for confirming the assignment of people to projects based on their skills, previous experience, availability, or project budget. The Manager, Resource Management needs to ensure resources have the capacity to deliver upcoming projects. The Manager, Resource Management may have direct reports and people management responsibilities.
What you'll do as a
Business Management Manager, Resource Management:
- Possess a clear and thorough understanding of resource management terminology and process as well as Epsilon Sales process
- Ensure resource requirements are fully understood and are accurately reflected in the Resource Forecast tool meeting all SLAs
- Confirm resources have the capacity to deliver upcoming projects
- Coordinate and facilitate the resource planning meetings
- Identify and articulate discrepancy between what has been sold versus what has been requested
- Manage, either directly or indirectly, other members of the Resource Management team with ability to lead and grow a competent team through effective hiring, training, goal-setting, coaching, and performance evaluations
Qualifications
- Communicates effectively using verbal and written skills
- Able to work independently and manage communication to all organizational levels within our global environment
- Demonstrates a blend of business acumen and technical aptitude
- Uses negotiation, time-management and listening skills to best deliver client requirements
- Able to quickly develop and maintain relationships within the organization and/or with external partners and understand the unique needs of each partnership
- Self-starter with strong initiative
- Thrives in a highly matrixed environment while managing multiple priorities simultaneously
Qualifications:
- College degree or higher
- 10+ years of like business experience
- Resource Management or Workforce Management tools and applications
- Direct People management experience
- MS Office / MS Teams / SDLC / BI tools
- Marketing and Loyalty programs across 1 to many markets preferred
Additional Information
Who are we a good fit for
We didn't become an industry leader through corporate stagnation. We're constantly changing, and we love working with people who share our adaptability and thirst for knowledge. With new ideas flying around, we thrive on a collaborative spirit. If you want to work for a company that encourages advancement, then come join us.
