Manager - Quality Engineering

Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Details:

It begins with a Card Member using an American Express Card at one of our millions of proprietary Merchants around the world, then processing that transaction, and getting the merchant paid, is up to us. The Acquirer Capability (ACD) team is at the heart of the proprietary transaction process. We power billions of transactions leading to merchants being paid and continuing to welcome American Express cardmembers and their cards. We are seeking an experienced leader who has rich quality assurance expertise to be part of a team that will drive complex test strategy development, tooling and execution while leading a dynamic team. This leader will play an role in several of the top strategic priorities. You must have a passion for achieving the highest levels of quality, collaborating with an amazing team and enjoying yourself along the journey. This position suits someone who wastes no time forming working relationships, quickly adds value by introducing the best testing practices and techniques and being a change agent in a team that is driving a multi-year modernization program. You can engage on pivotal initiatives that are core to the growth of American Express! Join our team and be part of a dynamic team of individuals who will grow with you, challenge you, and inspire you!

Key Job Responsibilities:

• This position is responsible for the planning and execution of end to end testing, remediation, performance management, software implementation support and post implementation validation for major business initiatives in accordance with all audit and legal requirements.
• This position is also responsible for ensuring a cohesive relationship with various internal and external business and technical partners to optimize test planning and offer defect free results
• Key functions of the role include:
• Develop test strategies, plans and artifacts with internal and external partners, as appropriate
• Build and use a deep understanding of the products and technology assets being tested to ensure efficient and optimal test coverage
• Build, review and/or execute test cases at various quality assurance levels: Systems Integration, Partner Integration, Regression, and Performance where appropriate in partnership with TRAM
• Work with software, infrastructure and software engineers to deliver target code quality
• Work across Product Owners and Release Train Engineers to review test scenarios, validate test results and maintain documentation
• Design quality metrics to be gathered, collated and reported to management. Identify patterns and opportunities from the metrics to drive innovation and improvement
• Offer guidance and mentorship to engineering teams including driving improvements in automation and testing in a Continuous Delivery/Continuous Integration (CD/CI) environment
• Seek opportunities to embrace innovative testing technologies and techniques
• Identify opportunities to adopt innovative testing techniques

Minimum Qualifications:

• The successful candidate will have the following qualifications:
• Proven strategic thinker with experience in defining and executing global priorities.
• Excellent relationship and influence management skills to establish collaborative partnerships across the Enterprise
• Strong communication and presentation skills allowing for clear and appropriate messaging across multiple levels/audiences
• Problem solver with solid analytical skills
• Ability to influence without direct authority to gain alignment
• Strong interpersonal and collaboration skills, including the ability to develop relationships with leaders while appropriately influencing without direct authority
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change, defining priorities for key products/projects that affect the broad direction of the Business
• Flexible and willing to participate and collaborate with colleagues in different time zones
• Self-starter able to adapt in a fast paced ever changing environment
• Understanding of the Agile approach to project management and software development
• Knowledge of Rally, one of the most comprehensive Agile project management tools a plus

Nice to Have Qualifications:

• Knowledge of merchant transaction processing capabilities
• Understanding of GMS business drivers, merchant needs, and market trends

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.