Manager QC Solvent

The Manager Quality & Training (Q&T) will be responsible for developing, implementing, and monitoring quality standards and training programs across Apollo TeleHealth operations. The role ensures that service delivery aligns with regulatory guidelines, internal SOPs, and organizational objectives while driving continuous improvement. The incumbent will lead the Quality & Training team, conduct audits, analyze performance gaps, design training modules, and collaborate with clinical and non-clinical teams to enhance patient experience and operational excellence.

Key Responsibilities

• Develop and maintain quality assurance frameworks and training processes for telehealth services.
• Conduct regular audits, inspections, and reviews of service delivery to ensure compliance with healthcare and telemedicine standards.
• Design and deliver training programs for clinical staff, customer service, and operational teams.
• Monitor KPIs, identify performance gaps, and implement corrective action plans.
• Ensure adherence to NABH, ISO, and other regulatory standards applicable to telehealth.
• Develop and update Standard Operating Procedures (SOPs) to support quality and compliance.
• Collaborate with technology, clinical, and operations teams to integrate quality initiatives.
• Track training effectiveness through assessments, feedback, and performance outcomes.
• Lead quality improvement projects and support accreditation processes.
• Prepare reports and present quality performance data to senior management.

Qualifications

• Master's degree in Healthcare Management, Quality Management, Nursing, Life Sciences, or related field.
• Minimum 68 years of experience in Quality Assurance and Training in healthcare/telehealth/hospital domain.
• Knowledge of healthcare accreditation standards (NABH, ISO, JCI preferred).
• Strong experience in designing training programs and implementing L&D strategies.
• Excellent analytical, communication, and stakeholder management skills.