Role Overview
Join us in the digital health revolution and tackle the biggest opportunities and challenges at the intersection of healthcare, information and technology. Become a member of our IT Global Tech Center in the India, Hyderabad with startup atmosphere and flat, friendly, and collaborative environment. Enjoy a reward that technology careers don t often bring: the satisfaction of helping to save lives.
Be responsible forEnd to End Product Operations supportfor assigned product lines. The incumbent will manage global services contracted through 3rd party sourcing vendors delivering efficient and responsive services that enable our business run.
What will you do in this role
- E2E Ops. responsibility for assigned Product Line(s)
- Tracking and Continuously improving Product Stability and End User Support Experience (Working with Regional/Site TOPS Teams)
- Oversight on Application/Infra, Ops. automation, Quality of Release, Security, Compliance
- Coordination with other Product Teams and Ops. Teams within Ecosystem
- Implementing and monitoring Product Ops measurements
- Driving Ops. optimization/efficiencies
- Working with Community of Product Ops. Leads on Standardization and Best Practises
- Working with Product Mgr. to bring needed Ops skills/services eg. SRE, etc.
- Facilitate MSO renewals and spend tracking.
What should you have
Bachelor s Degree with relevant experience in Computer Science, Computer Science Engineering, System Engineering or equivalent
- Minimum 5 years applied work experience in IT, with at least 2-3 years inSalesforce Operationswith familiarity in Salesforce development.
- Working experience in below technologies:
- Salesforce Marketing Cloud, Salesforce CDP/Interaction Studio. Experience in Application management services.
- Apex triggers, classes, SOQL, SOSL
- Hands-on experience with LWC and JavaScript
- Familiarity in Agile/DevOps and related measurements
