It's never been a more exciting time to join Vistra.
At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business to help our clients achieve progress without friction.
But progress only happens when people come together and take action. And we're absolutely committed to building a culture where our people can do just that
We have an exciting opportunity for you to join our team as Manager - People Services Team. Reporting to the Associate Director, this full-time and permanent position is based in Mumbai and offers regional coverage, allowing you to make a significant impact to our People HR & Performance team and its growth.
Key responsibilities:
- Responsible for defining and documenting business and functional requirements and compare, suggest changes in the system and process
- Represent HR SSC in planning and requirements meetings
- Responsibility of the day-to-day line management of the team leaders, including their development though coaching & team building.
- Work alongside the onshore operations manager to ensure processes offshored are transitioned in a consistent and efficient format
- Ensuring the work is completed within Timeliness and Quality targets
- Publish monthly management information to show trends in performance against Key performance indicators.
- Continuously looking for improvement in efficiency / quality and ensuring we have mechanisms in place to measure the success.
- Responsible for impact assessment of people, process and technology.
- Establish framework and oversee process documentation (process maps, narratives, etc.) with input from Process Owners & Stewards
- Responsible for regional/local recommendations on variation of standard global process to meet mandatory regulatory requirements
- Manage implementation playbook and liaise with country HR to ensure smooth functioning
- Supporting Program with agreeing in-country HR resource and manage escalations within HR where required
- Single Point of Contact for the Regional teams on implementation and Service Delivery
Key requirements
- Good knowledge of MS Word, excel and outlook
- Must possess very good communication skills (verbal & written
- Business Process Management Services tools ( Visio, Blue works)
- Should have handled Transitions in a Global Model
- Should have a good understanding of the Global HR workings
- Proven ability to lead, coach, and develop a small team
- Strong delegation, conflict resolution, and performance management skills
- Graduate or Post Graduate
- 9+ Years of Working in a Global HR Organization
- Preferably part of a few Migrations in an offshored environment
- Good knowledge of SAP SuccessFactors or Workday and HR ticketing systems such as Service Now or Siebel
- Experience in handling multiple streams of work concurrently while applying excellent time management and communication skills
- Experience in lean processes, process improvement, implementation of enabling HR technologies will be an added advantage
- Working knowledge in HR Operations, Onboarding and Recruitment process support would be an advantage
- Should be comfortable working with stakeholders and presenting recommendations
Company Benefits:
At our Vistra India office, we believe in putting our employees well-being first! We offer a hybrid working arrangement.
Additionally, we provide attractive insurance benefits, excellent job exposure and career prospects
If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!
