Job Title:Manager - Partner Channel
Function:Sales Planning & Support
Reports To:Channel Sales Head
Location:Head Office
Travel Required:25% ☐ 50% ☐ 75%þ
About DHL Blue Dart Express India
At Blue Dart, we go beyond delivering shipments-we deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL Group, we bring together international standards with deep local expertise. Our dedicated Boeing freighter fleet, 12,000+ vehicles, and best-in-class service ensure time-definite delivery that businesses and customers count on every day.
We are proud to be consistently ranked among India's Top 100 Great Places to Work® and recognized as part of the DHL Group's Top Employer certification across multiple regions. Being an Employer of Choice is not just a goal-it's a fundamental part of who we are. We are committed to creating a workplace where people feel valued, empowered, and proud to belong.
If you're looking to join a purpose-led, people-first organization that shapes India's supply chain with integrity and care-Blue Dart is where you belong.
Position Overview
The Manager - Partner Channel will be responsible for driving Blue Dart's partner business strategy, ensuring network expansion, revenue growth, and partner excellence. The role will oversee national partner channel performance, support development of new channel opportunities, and collaborate with cross-functional teams to strengthen Blue Dart's presence across markets.
Job Purpose
To manage and grow the partner channel business nationally, aligning with the organization's commercial strategy, delivering financial and operational goals, enhancing customer access, and ensuring consistency in partner performance and brand standards.
Key Roles & Responsibilities
Partner Channel Strategy & Development
- Support design and execution of the national partner channel strategy in line with overall business objectives.
- Identify and evaluate opportunities for new partner tie-ups and business models to expand reach.
Revenue & Profitability Management
- Drive achievement of revenue, margin, and volume targets through effective partner engagement.
- Develop incentive and promotional programs to boost partner performance and profitability.
Partner Relationship & Performance Management
- Establish strong relationships with strategic partners, ensuring compliance with contractual, operational, and service standards.
- Monitor performance metrics, identify underperforming partners, and implement corrective actions.
Customer Experience & Brand Alignment
- Ensure partners deliver consistent service quality that reflects Blue Dart's brand promise.
- Drive adherence to brand, operational, and compliance standards across the partner network.
Cross-Functional Collaboration
- Work with marketing, operations, and product teams to roll out initiatives, campaigns, and digital tools for partner enablement.
- Partner with finance and legal teams on agreements, commercials, and governance.
Team & Stakeholder Management
- Provide guidance and support to partner-facing teams at corporate and regional levels.
- Facilitate training, knowledge-sharing, and alignment on partner channel objectives.
Qualifications & Experience
Education
- Graduate degree in Business, Sales, Marketing, or related field.
- MBA or postgraduate qualification preferred.
Experience
- 8-10 years of experience in partner/channel management, business development, or commercial roles, preferably in logistics, courier, e-commerce, or FMCG.
- Proven track record in driving partner/channel growth at a national or corporate level.
Skills & Capabilities
Core Technical Skills:
- Strong knowledge of partner economics, channel strategies, and commercial models.
- Strong analytical skills for market research and performance analysis.
- Knowledge of logistics and supply chain management practices.
- Ability to manage performance dashboards, incentives, and profitability analytics.
Behavioural Competencies:
- Strategic execution capability with national perspective.
- Excellent negotiation and partner relationship management skills.
- Data-driven, analytical, and detail-oriented approach.
- Strong communication, influencing, and leadership abilities.
Key Performance Indicators
Sr. No. | Key Result Areas | Key Performance Indicators (KPIs) |
1 | Partner Network Growth | No. of new partners onboarded % increase in partner contribution |
2 | Revenue & Margin Delivery | Achievement of revenue and profitability targets |
3 | Service Quality & Experience | Partner-driven NPS and service quality metrics |
4 | Partner Retention & Engagement | Retention rate satisfaction index |
5 | Brand & Compliance | % adherence to brand and operational standards |
Why join DHL Blue Dart
When you join us, you're not just taking a job-you're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. AtBlue Dart, we don't just deliver parcels-we deliver excellence, innovation, and opportunity every day.
Here's what makes us stand out:
- Great Place to Work® Certified-a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive payand performance-linked rewards that truly recognize your impact.
- Structured learning,global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits-from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- Aculture that celebrates diversity, innovation, and bold thinking-where your voice is heard and your contributions matter.
- Global career pathsacross the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working withIndia's most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leader-but a Great Place to Work.Come grow with us.
