Manager - OTC

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of Manager, Order to Cash
We%27re looking for someone with extensive knowledge and understanding of entire order to cash process including different invoice types (Manual, Consolidated and Automated). Billing and Collections. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good team player and should have led a team successfully.
Responsibilities
.Ensure all month end activities are completed within agreed time and of the highest quality and ensure metrics are met as per agreed critical metrics / SLAs targets as applicable
.Drive transformation projects from operations, digital asset implementation, standard methodologies%27 framework, case studies, benchmarking for making processes more efficient and effective
.Effectively engage with customers to understand and address customer pain points
.Provide direction and mentorship to the operations team for delivery of goals, promote a learning culture and build a solid team
.Align to customer goals and deliver on commitments consistently
.Foresee risks, be proactive and predictive while developing mitigation plans
.Build impactful customer relationships improve Net Promoter Score. maintain existing book of business, and drive revenue growth

Qualifications we seek in you!
Minimum qualifications
.Understanding of Manufacturing Industry and excellent knowledge of Billing & receivables management.
.Excellent operating skills- People management, Client management and managing basic hygiene operations
.Sound knowledge of various digital technologies in the market- example RPA, AI, NLP and ML- Having implemented one / few of these will be a plus will be an added advantage.
.Ability to prioritize and manage effectively across many competing and concurrent tasks
.Exception verbal and written communication and Presentation skills. Should be able to prepare and present independently & confidently to senior leadership within GENPACT and Client organization
.Ability to work with all levels of the organization
.The Individual should have exposure/experience to systematically evaluate business opportunities, the ambitious attitude to build on existing capabilities
.Leverage lean six sigma framework to drive continuous performance improvement
.Implement appropriate mechanisms to identify, understand and escalate performance gaps and/or performance breakthroughs. Develop and implement improvement plans to close performance gaps
.Proactively understand Clients business need and propose appropriate solutions. Manage engagement staffing levels to deliver client expectation
Preferred qualifications
.Masters in any stream except technical

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.