JOB TITLE: MANAGER ORGANIZATION DEVELOPMENT
Career Function: Human Resources
Career Framework Level: Managerial Leadership
Job Family/Sub Family: HR / Organization Development
Mercer Job Code:
Career Stream/Career Level: Professional
Role Code:
Location: Regional Office
RCS Grade: M/L
Reporting To: Head Organizational Development
Travel Required: 25% 50% 75%
Version History
Document Name
Version Number
Effective Date
Author
Approved by
Remarks
Job Description Manager Organization Development
1.0
February 01, 2026
TA Manager
CHRO - BDE
Initial Release
Job Title
Manager Organization Development
Function
Human Resources
Reports To
Head Organizational Development
Location
Regional Office
Travel Required
25% 50% 75%
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India's only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader's network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India's Top-100 Great Places to Work, combining it with DHL Group's Top Employer certification. Being an Employer of Choice is not just a goal; it's a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet Blue Darter with honour.
If you are looking to join a purpose-led, people-first, company that shapes India's supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
Position Overview:
The Manager Organization Development is responsible for driving and governing Organization Development initiatives across the region, covering Talent Management, Performance Management (LEADS), Succession Planning, High Potential development, Learning & Development, Employee Listening frameworks, Employer Branding, and Reward & Recognition programs.
The role partners with regional leadership to enhance leadership capability, strengthen succession pipelines, improve employee engagement, and embed a high-performance culture. The position carries accountability for structured execution, governance compliance, measurable impact, and continuous improvement of OD frameworks within the region.
Job Purpose:
To design, implement, monitor, and continuously improve Organization Development interventions across the region, ensuring measurable improvement in leadership readiness, succession depth, engagement levels, learning effectiveness, and overall organizational performance.
Key Roles & Responsibilities:
Talent Management & Performance Governance
- Drive end-to-end execution of LEADS performance management cycle across the region.
- Facilitate regional talent review discussions up to SMT-2 level.
- Identify critical roles and maintain structured succession mapping.
- Ensure defined Individual Development Plans (IDPs) for successors.
- Proactively flag succession gaps and coordinate with TA where required.
High Potential & Leadership Development
- Implement structured high-potential identification processes.
- Design development interventions aligned to leadership capability needs.
- Track readiness milestones and competency progression.
Learning & Development Governance
- Partner with business leaders to assess functional and behavioral competency gaps.
- Publish and execute regional learning calendar with strict adherence to timelines.
- Govern Certified Programs including participant selection, logistics, documentation, and reporting.
- Ensure 100% training data accuracy and timely uploads.
- Optimize cost and delivery effectiveness of programs.
Employee Onboarding & Integration Governance
- Own structured regional onboarding framework from Day 1 to 90 days for all FTE employees.
- Ensure seamless first-day experience in coordination with TA and HRBP.
- Design and implement buddy program across regional functions.
- Ensure Certified Foundation Course completion and other Mandatory training completion as applicable within 30 days of joining.
- Conduct 30-60-90 day pulse surveys and present structured onboarding effectiveness dashboard to Regional HR Head.
- Identify onboarding gaps and implement corrective interventions to improve new hire retention and experience metrics.
- Track probation completion success rates and early attrition trends.
Employer Branding & MT Program
- Execute regional campus engagement initiatives.
- Coordinate leadership representation in academic forums.
- Govern MT onboarding, rotations, milestone tracking and timely completion.
Employee Listening & Engagement
- Drive participation strategy for EOS, HRQS and GPTW surveys.
- Analyze survey outputs and facilitate action planning workshops.
- Execute engagement programs including Appreciation Week, DHL's Got Heart and Anniversary Celebrations within defined budgets.
Reward & Recognition Governance
- Ensure fair and transparent execution of R&R programs aligned to policy.
- Manage documentation, vendor coordination and timely disbursement.
Continuous Improvement & Organizational Effectiveness
- Conduct periodic analysis of engagement, learning effectiveness and succession readiness data.
- Identify gaps and implement structured OD improvement initiatives annually.
- Drive process simplification, digitization and standardization across OD initiatives.
- Benchmark practices and introduce innovative learning formats.
Governance & Reporting
- Ensure 100% accuracy in OD reporting within defined timelines.
- Maintain audit readiness for ICS, ISO, CBR and internal reviews.
- Monitor budget adherence across OD initiatives.
Qualifications & Experience:
Education:
- MBA / PGDM in HR (Full-time preferred)
- Certification in Talent Management / OD / L&D preferred
Experience:
- 37 years of relevant experience in Organization Development, Talent Management or L&D
- Experience handling multi-location or regional workforce preferred
- Exposure to logistics, supply chain or multi-site environments advantageous
Skills & Capabilities:
Core Technical Skills:
- Performance Management & Succession Planning
- Learning Program Design & Facilitation
- Engagement Survey Analytics
- Reward & Recognition Governance
- Data Interpretation & Reporting
Behavioural Competencies:
- Stakeholder Influence
- Facilitation & Coaching
- Structured Execution
- Analytical Thinking
- Change Management
KRAs:
Sr. No.
Key Result Areas
Key Performance Indicators (KPIs)
1
Performance Management (LEADS)
100% completion of goal setting and review cycles
- Calibration adherence
- Performance dashboard accuracy
2
Succession Planning & Critical Role Coverage
100% identification of business-critical roles
- Readiness mapping coverage
- Defined IDPs for successors
3
High Potential & Leadership Development
Hi-Po identification completed as per framework
- Development milestones tracked
- Leadership pipeline readiness improvement
4
Learning & Certified Programs
Learning calendar adherence
- Training effectiveness score
- 100% training data upload within timelines
5
Employer Branding & MT Governance
Campus engagement initiatives executed
- Leadership participation in academic forums
- MT completion and graduation rate
6
Employee Onboarding & Integration (Day 190)
100% structured onboarding coverage
- 30-60-90 survey completion rate
- Reduction in early attrition (06 months)
7
Employee Listening & Engagement
Target survey participation achieved
- Action plan closure rate
- Engagement improvement trend
8
Reward & Recognition Governance
Timely execution within budget
- Zero policy deviations
- Transparent documentation compliance
9
Continuous Improvement & OD Effectiveness
Minimum 23 structured OD improvements annually
- Measurable improvement in engagement or learning effectiveness metrics
10
Governance, Audit & Reporting
100% accurate OD reporting
- Zero major audit observations
- Timely compliance submissions
Why join DHL Blue Dart
When you join us, you're not just taking a jobyou're becoming part of a purpose-led movement that's reshaping the future of logistics across India and the world. At Blue Dart, we don't just deliver parcelswe deliver excellence, innovation, and opportunity every day.
Here's what makes us stand out:
- Great Place to Work Certifieda testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefitsfrom comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinkingwhere your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India's most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that's not just a logistics leaderbut a Great Place to Work.
Come grow with us.
Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [Confidential Information]
