Role Overview
We are looking for adetail-oriented Order Management Executiveto manageMade-to-Order (MTO)and vendor-fulfilled orders for our e-commerce platform. This role is critical in ensuring smooth coordination between internal teams, third-party vendors, and logistics partners to deliver orders accurately and on time.
Key ResponsibilitiesOrder & Vendor Coordination
- Receive and processMade-to-Orderand special orders from the e-commerce system
- Allocate orders to the correctvendors / manufacturerswith clear specifications
- Share order details, timelines, and quality expectations with vendors
Timeline & Follow-ups
- Track each order fromorder confirmation to dispatch
- Follow up regularly with vendors to ensureproduction timelines are met
- Escalate delays proactively and work on quick resolutions
Process & Tracking
- Maintain aclean, trackable order workflow(order status, vendor updates, expected dispatch dates)
- Update order status in the system accurately and on time
- Ensure all handovers between vendor warehouse logistics are properly recorded
Quality & Dispatch Readiness
- Coordinate with QC and warehouse teams to ensure correct pieces are received
- Flag mismatches, defects, or missing components immediately
- Ensure orders are dispatch-ready as per promised timelines
Customer & Internal Coordination
- Coordinate with customer support for delivery commitments and updates
- Support resolution of order-related queries, delays, or exceptions
- Work closely with inventory, warehouse, and logistics teams
Required Skills & Experience
- 13 years experiencein:
- E-commerce operations, order management, or supply chain coordination
- OR vendor follow-up / production coordination roles
- Strong follow-up and communication skills
- Comfortable working withmultiple vendors simultaneously
- Good understanding of e-commerce order flows
- Ability to maintainstructured data, trackers, and checklists
- Detail-oriented with strong ownership mindset
Preferred Qualifications
- Experience infashion / apparel / ethnic wearindustry
- Familiarity withShopify, OMS, or ERP systems
- Experience handlingMade-to-Order or custom products
What We Offer
- Work with a heritage brand scaling globally
- Exposure to end-to-end e-commerce operations
- Fast-paced learning environment
- Opportunity to grow into operations or supply chain leadership roles
