Manager- Order management (Customer supply chain)

Ready to shape the future of work
At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.
Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.
Inviting applications for the role of Manager, Order management (Customer supply chain lead)!
In this role, person is responsible for providing excellent customer service and maintaining strong professional relationships with assigned customers and Sales Teams. Manage a team who would do a broad variety of customer and order service duties relative to the entry and post entry service for all types of orders. Be the point of escalation to resolve customer questions and problems by thoroughly researching issues, identifying root causes and offering solutions. Demonstrate sound business judgement by knowing how to prioritize critical tasks during very busy demand patterns. Responsible for performing a variety of accounts receivable duties including the resolution of customer deductions pertaining to sales/shipment allowances. Collaborate with other departments as necessary to facilitate issue around order management work like: secure appointments, clarify transportation requirements, track display pallets or DSD orders. Keep management well informed of activities and significant problems and provides support to area staff as needed.
Responsibilities
.Provide strategic and operational oversight for Meals & Beverage and Snacks divisions.
.Approve routing guides, carrier selections, and service-level expectations.
.Serve as an escalation point for service or carrier performance issues.
.Participate in monthly governance and KPI review meetings.
.OM & CS Manager is responsible for overseeing and optimizing operational efficiency and customer experience. This role involves managing day-to-day operations, streamlining workflows, and implementing standard operating procedures (SOPs) to improve productivity and cost-effectiveness.
.The manager will monitor key performance indicators (KPIs), prepare performance reports, and ensure vendors, suppliers, and internal teams meet agreed service levels and compliance standards.
.They manage budgets, control costs, and identify opportunities for process improvement and automation.
.Additionally, they analyse customer feedback, track service metrics, and collaborate with other business functions, e.g. inventory recon team to enhance the overall customer experience and retention.
.Acting as a strategic partner, the OM & CS Manager provides data-driven insights, participates in planning and process improvement initiatives, and ensures smooth coordination between operations, customer service, and leadership teams to drive sustainable growth and operational excellence.

Working Conditions:
.Work location - Noida Sec 135, Evening and night shift (North America), work from office
.Office environment is very busy during September through February and at all fiscal quarter closes (OCT, JAN, APR, JUL). Physical presence in the office is must during key periods.
Some holiday and weekend coverage required throughout the year
Qualifications we seek in you!
Minimum Qualifications
.Bachelor%27s Degree and/or four years related experiences
.Minimum years previous experience in a Customer Service with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
.Demonstrated ability to quickly learn new system (e.g. SAP, MicroStrategy, etc.).
.Microsoft Office skills. Proficient in Excel and capable of managing data for insights
.Demonstrated experience working cross-functionally and managing multiple priorities desired.
.Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers and managers.
Preferred Qualifications/ Skills
.Excellent verbal and written communication abilities.
.Strong attention to detail and organizational skills.
.Ability to manage multiple tasks and prioritize in a fast-paced environment.
.knowledge of MS Office (Word, Excel & Powerpoint).
.Problem-solving mindset with a customer-focused approach.
.Strong interpersonal skills to effectively collaborate with internal teams and customers.Why join Genpact
.Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
.Make an impact - Drive change for global enterprises and solve business challenges that matter
.Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
.Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
.Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.