Manager Operations (UK Life & Pensions)

We are hiring for a Manager Operations/Quality role. Please find the below Key tasks and responsibilities for the same:

Job Description:

Manage operations across Life & Pension sub-processes including PRSA, ARF, S&I, Claims, and Servicing.

- Lead domain-specific Centers of Excellence (CoEs) for New Business and Servicing.

- Ensure process adherence, SOP compliance, and quality assurance across delivery teams.

- Drive training, knowledge management, and SME development using GenAI tools (e.g., dC.iKnow, dC.iGenie).

- Collaborate with Risk & Compliance, Quality, and Transformation teams to ensure 3LoD readiness.

- Support transition activities including KT, ramp-up, and monitored production.

- Implement process improvements and automation opportunities to enhance efficiency.

Qualifications & Experience

-8+ years in insurance operations with domain specialization in Life &Pensions.

- Experience in managing teams across multiple locations and process areas.

- Strong understanding of Irish regulatory landscape and insurance product lifecycle.

- Exposure to transformation tools and automation platforms.

- Experience in training, SOP development, and compliance audits.

Skills

- Domain expertise in Life & Pension operations

- People and process management

- Quality and compliance orientation

- Strong analytical and communication skills