Manager Operations (NBFC)

Role Overview:

We are looking for an experienced and process-driven Operations Manager to lead and scale core lending operations. The role requires managing the full loan lifecycle, implementing digital systems, ensuring regulatory compliance, and driving operational efficiency in a fast-paced NBFC environment.

Key Responsibilities:

Loan Operations Management

• Oversee end-to-end loan lifecycle including application intake, document verification, KYC/C-KYC, underwriting coordination, disbursal, and post-disbursal servicing
• Lead implementation and configuration of Loan Origination System (LOS) and Loan Management System (LMS)
• Collaborate with credit, legal, compliance, and technology teams to ensure process integrity and compliance
• Define and execute SOPs aligned with RBI guidelines and lending best practices

Disbursement & Repayment

• Manage timely disbursals via IMPS/NEFT/RTGS through integrated banking/payment gateway systems
• Oversee repayments through NACH, UPI, and digital channels
• Coordinate with finance team for reconciliation, fund tracking, and ledger entries

Vendor & Partner Management

• Manage relationships with vendors like LMS providers, KYC partners, collection agencies, and payment gateways
• Define SLAs, monitor KPIs, and ensure partner accountability

Process Improvement & MIS Reporting

• Drive operational excellence by reducing TAT and increasing cost-efficiency
• Prepare and maintain MIS reports, dashboards, and performance trackers for leadership

Customer Service Support

• Manage backend support for customer queries, grievance redressal, and account-related service requests
• Standardize and implement onboarding and complaint resolution SOPs

Preferred Technical Skills:

• Proficiency in MS Excel for data reconciliation and operations tracking
• Exposure to LOS, LMS, payment gateways, and basic API workflows