About Us: Kauvery Group of Hospitals launched its first hospital more than two decades ago. The founders of Kauvery Hospital were determined on creating world-class healthcare facilities that shall be affordable. The founding doctors set off on this dream in 1999 with a 30-bedded hospital in Trichy, focus on offering the best-in-class healthcare, with a personal touch. This was a very new concept in a tier 2 city like Trichy which lacked a tertiary care hospital at the time. Today, Kauvery is a multi-specialty hospital chain with 2250+ beds in six locations including Trichy, Chennai, Salem, Hosur, Tirunelveli and Bengaluru. With twelve hospitals and a workforce of over 8000+, Kauvery's mission is to provide exemplary secondary and tertiary care
Our Vision
To be the most respected and trusted healthcare provider
Our Mission
To make great healthcare affordable
Our Values
- Continual Improvement
- Heartfelt Personal Touch
- Ethical
- Empathetic Care
- Real Accountability
- Service Excellence
Job Title: Manager – Operations
Industry: Healthcare / Hospital
Location: Trichy
Job Summary:
The Manager – Operations is responsible for overseeing the day-to-day administrative and operational functions of the hospital, ensuring efficient service delivery, patient satisfaction, regulatory compliance, and optimal utilization of resources.
Key Responsibilities:
- Manage and streamline daily hospital operations across departments (OPD, IPD, diagnostics, emergency, support services).
- Ensure high standards of patient care, safety, and experience.
- Coordinate with medical, nursing, and administrative teams for smooth workflow.
- Monitor operational KPIs such as bed occupancy, turnaround time, patient wait time, and discharge efficiency.
- Implement process improvements to enhance operational efficiency and reduce costs.
- Ensure compliance with healthcare regulations, accreditation standards (e.g., NABH, JCI), and hospital policies.
- Oversee vendor management, facility management, housekeeping, and biomedical waste management.
- Handle patient grievances and ensure timely resolution.
- Support HR in staffing, training, and performance management of operational staff.
- Prepare reports, MIS dashboards, and operational analytics for leadership review.
- Manage budgets and control operational expenses.
- Drive quality initiatives and continuous improvement programs.
Qualifications & Experience:
- Master's degree (MHA/MBA – Healthcare) preferred.
- 5–10 years of experience in hospital operations or healthcare administration.
- Strong understanding of hospital workflows, healthcare regulations, and quality standards.
Key Skills:
- Leadership and team management
- Problem-solving and decision-making
- Communication and stakeholder management
- Process optimization and analytical skills
- Patient-centric approach
- Knowledge of hospital information systems (HIS)
Key Performance Indicators (KPIs):
- Patient satisfaction scores
- Operational efficiency metrics (TAT, occupancy rate)
- Cost control and budget adherence
- Compliance and audit scores
- Staff productivity and retention
Preferred Attributes:
- Experience in multi-specialty hospitals
- Exposure to accreditation processes (NABH/JCI)
- Ability to work in a fast-paced, high-pressure environment
