Manager - Operations
Manager - Operations
Cushman & Wakefield- Posted 2 hours ago
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Job Description
Job Title
Manager - Operations
Job Description Summary
Job Description
Key Responsibilities
Operations Management
Manager - Operations
Job Description Summary
Job Description
Key Responsibilities
Operations Management
- Lead and manage Integrated Facility Management (IFM) operations across multiple client sites.
- Ensure seamless delivery of Hard Services, Soft Services, Workplace Experience, and Vendor Management.
- Drive service excellence through SLA and KPI adherence.
- Implement best practices, compliance standards, and operational efficiencies.
- Conduct regular site audits and governance reviews.
- Act as the primary business lead for assigned accounts/portfolios.
- Build and maintain strong client relationships at senior stakeholder levels.
- Identify opportunities for account growth, cross-selling, and service enhancement.
- Lead account reviews, business presentations, and strategic planning discussions.
- Own and manage the Profit & Loss (P&L) for assigned accounts/business units.
- Ensure revenue achievement, margin improvement, and cost optimization.
- Monitor budgeting, forecasting, financial reporting, and variance analysis.
- Drive productivity initiatives and operational efficiencies to improve profitability.
More Info
Key Skills
Operational efficiencies
KPI adherence
Workplace Experience
Integrated Facility Management (IFM)
Productivity initiatives
Governance reviews
Compliance standards
Site audits
Hard Services
About Company
Skills:
MySQL, Data Analytics, Excel, Backend data structures, Process Automation, Vendor management, Logistics, Inventory Planning, Cost Optimization
Skills:
workflow optimization , safety practices , Scheduling Software, project management, Resource Management, vendor management, construction workflows, planning, quality standards, Scheduling, problem-solving skills, Spreadsheets
Skills:
Workday, Excel, Benefits Administration, Vendor Reconciliation, Case Management, Hris, Data Handling, Invoice Workflows
Skills:
safety compliance , Capacity Planning, operational standards, operational targets, delivery reliability, cost architecture, cross-functional alignment, cost optimisation
Skills:
safety compliance , Capacity Planning, delivery reliability, cross-functional alignment, operational standards, cost architecture, cost optimisation, operational targets