Manager Operations

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

The Vendor Onboarding Operations role is responsible for coordinating and executing all activities required to onboard new third-party vendors efficiently, accurately, and in compliance with organizational policies and regulatory standards.

This role ensures that all due-diligence, risk assessments, documentation, tasks are completed end-to-end to enable vendors to begin service delivery without delays.

Serve as the central point of contact for internal stakeholders and new vendors throughout the onboarding lifecycle.

Track onboarding milestones and ensure timely completion of all required steps.

Build and maintain sustainable relationships with all stakeholders, establishing a reputation as a source of expertise in end to Procure to Pay Process

Provide guidance on process and control activities, ensuring a high level of customer satisfaction among internal customers.

Maintain a robust control compliance environment, actively review audit requirements, and drive adherence to professional, legal, and regulatory standards.

Support internal and regulatory audits by providing comprehensive documentation and information as required by the audit team.

Manage the escalation process for critical issues, ensuring timely decision-making and problem resolution by the appropriate management chain.

Meticulous attention to details while preserving the goal and timeframe of end products

Is able and has the gravitas to interact at all levels of management to support resolution of complex business issues

Incumbent having strong understanding of AXP Policies and procedures will be an added advantage

Manage critical business relationship & engage stakeholders including Compliance, SSBE, TLM, Global Sanctions etc

Protects the brand by ensuring controls, compliance and information security and data protection.

Provide issue resolution/ business consultancy to customers.

Maintain and promote the Blue Box Values by ensuring that work is completed to the highest professional and regulatory standards.

Lead and mentor a team of onboarding specialists, ensuring high performance, accuracy, and service quality.

Set clear goals, manage workload distribution, and monitor team KPIs and operational metrics.

Develop team capabilities through training, coaching, and process knowledge enhancement.

Drive process standardization, automation opportunities, and optimization of workflow tools.

Educational /Professional qualification

Graduate or post - graduate with Min 8-10 Years of experience in procurement operations, TPRM, or vendor management,

Superior communication and customer service abilities to include excellent verbal and written communication skills with strong executive presence

Proven ability to effectively influence without authority across all levels

Flexibility to work with different countries (time-zones), groups, and business environment

Working knowledge of Procurement tools like Ariba/Oracle etc. would be an advantage.

Frequent contacts with internal/external customers and other company representatives at all levels of management.

Strong analytical skills and ability to derive intelligence from data and take/ facilitate business decisions.

Strong understanding of vendor onboarding workflows, contracting processes, and third-party risk assessments.

Excellent leadership, decision-making, and stakeholder-management skills.

Strong analytical skills and ability to interpret operational and compliance data.

Proficiency with workflow tools, vendor management systems, procurement platforms, and reporting tools.

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities