Manager - Learning & Development (L&D)

Job Description:

Job Title:Manager - Learning & Development (L&D)

Location: Mumbai
Company: Della Townships
Working Days: 6 Days a Week

Role Overview

The Learning & Development Manager will be responsible for designing, implementing, and managing the organization-wide learning strategy. The role focuses on structured onboarding, induction programs, SOP-driven departmental training, and training needs analysis to build a high-performance workforce aligned with Della's luxury brand standards.

This role requires a strong HR background with hands-on experience in corporate training, real estate, hospitality, or township development environments.

Key Responsibilities

1. Training Strategy & Planning
. Develop and implement annual L&D strategy aligned with business goals.
. Conduct Training Needs Analysis (TNA) across departments.
. Create competency frameworks for different roles.
. Design training calendars and budget planning.

2. Onboarding & Induction
. Design and conduct structured induction programs for new joiners.
. Ensure smooth onboarding experience aligned with company culture.
. Develop onboarding kits, welcome modules, and orientation decks.
. Coordinate with department heads for role-based induction training.

3. SOP Development & Implementation
. Develop and standardize departmental SOPs in coordination with HODs.
. Ensure all training modules are aligned with SOPs.
. Conduct refresher training on SOP compliance.
. Maintain training documentation and compliance records.

4. Departmental & Functional Training
. Design and deliver behavioral, technical, and functional training programs.
. Conduct soft skills training (communication, leadership, grooming, client handling).
. Train teams on customer experience and luxury service standards.
. Identify internal trainers and develop Train-the-Trainer programs.

5. Performance & Skill Development
. Support performance management through capability building initiatives.
. Create Individual Development Plans (IDPs).
. Facilitate leadership development programs for mid and senior management.
. Monitor post-training effectiveness through feedback and KPIs.

6. Learning Culture & Engagement
. Build a continuous learning culture within the organization.
. Introduce e-learning modules and blended learning methods.
. Organize workshops, guest sessions, and knowledge-sharing forums.

---

Job Expectations:

Skills Required:
. Experience in real estate, hospitality, township development, or luxury brand organizations preferred.
. Strong expertise in onboarding frameworks and SOP implementation.
. Excellent presentation and facilitation skills.
. Strong analytical skills for training need identification.

Key Competencies
. Training Needs Analysis (TNA)
. Instructional Design
. SOP Structuring & Compliance
. Stakeholder Management
. Leadership Development
. Communication & Presentation Skills
. Employee Engagement

---

Minimum Qualification:

MBA / PGDM in HR or related field.

---

Minimum Job Experience:

6-10+ years of experience in Learning & Development.

---

Reporting to:

CMD

---

Travel:

As an when required

---