Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. We help companies address complex challenges in retirement funding and healthcare financing, risk management and regulatory compliance, data analytics, and business transformation. Through a diverse team of professionals-actuaries, clinicians, technologists, and administrators-we provide expertise across employee benefits, investment consulting, healthcare, life insurance and financial services, and property and casualty insurance.
Position Summary
Milliman Global Corporate Services (GCS) is seeking an experienced and dynamic Manager, IT Infrastructure & Cloud Services to partner with US-based peers to develop a shared strategy and lead a team of engineers in India responsible for delivering and operating secure, scalable infrastructure and cloud platforms supporting Milliman's global practices. This role will be a local peer to the existing Manager, IT Operations & M365 in India. The two roles will work closely to ensure end-to-end operational excellence across 24x7 global services.
The ideal candidate is a hands-on leader who can drive cloud adoption, modernize infrastructure, enable data platforms, improve processes, foster inclusive collaboration, and communicate clear business value to technical and non-technical stakeholders.
This role focuses on infrastructure platform engineering, cloud services, DevOps enablement, and supporting the data platform and AI-enabling capabilities.
This role reports to the GCS IT Director of Infrastructure, Operations and Cloud Services (IOC).
Primary Duties and Responsibilities
Team Leadership and People Management
- Lead and develop a high-performing team of infrastructure and cloud services engineers.
- Set clear goals and KPIs in collaboration with all IOC leadership, provide mentorship and coaching, and conduct performance evaluations.
- Hire and onboard team members build diverse, inclusive teams and a culture of psychological safety and continuous learning.
- Establish staffing plans, on-call rotations, and coverage models that support 24x7 global operations in conjunction with broader IOC team.
Infrastructure Platform Engineering
- Manage engineers who support on-premises, virtualized, and cloud infrastructure (servers, storage, containers) ensuring high availability, reliability, scalability, and performance.
- Drive local team capacity planning, patching, configuration management, backup and recovery, and disaster recovery.
- Ensure team executes on infrastructure-as-code and automation (e.g., Terraform, Ansible) vision to improve consistency and speed.
Cloud Services and Data Enablement
- Oversee engineers who manage and optimize multi-cloud platforms (AWS and Azure), including landing zones, IAM, networking, security, and guardrails.
- Ensure team executes on cloud cost management and FinOps practices for transparency, optimization, and budgeting.
- Align with broader IOC team to evaluate and pilot emerging technologies for practical, secure, and compliant business use cases articulate value and adoption paths.
DevOps and CI/CD Enablement
- Partner with DevOps resources in the design and operation of secure, resilient CI/CD pipelines, artifact management, and GitOps workflows.
- Align with broader IOC team to establish SLOs/SLAs, observability (monitoring, logging, tracing), incident response, and post-incident reviews.
- Ensure global collaboration to improve existing runbooks, automation, and standards to reduce issues and improve meantime to recovery.
Networking and Voice Infrastructure
- Oversee engineers that manage infrastructure elements of WAN/LAN, VPN, DNS, load balancers, and cloud networking.
- Ensure uptime of integrations between voice/communication platforms and cloud/infrastructure services in collaboration with relevant teams.
Security, Compliance, and Governance
- Partner with Information Security to implement and maintain security controls (MFA, RBAC, encryption, key/secrets management, vulnerability management).
- Lead engineers that embed policy-as-code and compliance guardrails support audits and regulatory requirements across geographies.
- Collaborate with architects to refine standards, implement technology roadmaps while ensuring consistent and secured implementations.
Service Delivery and Operations
- Provide follow the sun service delivery and incident response for infrastructure and cloud platforms track and report on performance metrics, SLAs, and operational KPIs.
- Drive problem, change, and configuration management aligned with ITIL best practices.
- Identify and implement process improvements that enhance efficiency, reliability, and customer satisfaction.
Cross-Functional Collaboration and Stakeholder Engagement
- Collaborate with practices, product teams, data teams, InfoSec, and global IT groups to align platform capabilities with business needs.
- Communicate complex technical topics clearly to non-technical leaders build business cases and executive-ready narratives that link technology investments to outcomes.
- Partner closely with peer IOC managers to ensure seamless end-to-end service integration across global operations.
Qualifications Required
- Bachelor's degree in Information Technology, Computer Science, or a related field or equivalent experience.
- 10+ years of experience managing cloud services and infrastructure in a global context, with at least 5+ years leading engineering teams.
- Demonstrated knowledge of data center, virtualization and cloud networking including, but not limited to: VPN, load balancing, DNS, and cloud network architectures.
- Solid understanding in AWS, Azure, and/or GCP knowledge of cloud-native services, IAM, networking, security, and cost optimization.
- Strong grasp of observability, incident and change management, and ITIL-aligned operations.
- Proven track record driving process improvements, standardization, and operational excellence across distributed teams.
- Excellent communication and interpersonal skills ability to influence and engage stakeholders at all levels.
- Demonstrated inclusive leadership, talent development, and team-building skills across diverse, cross-cultural teams.
Qualifications Preferred
- Master's degree in a related field.
- Experience operating in multinational organizations and supporting 24x7 global services.
- Knowledge and understanding in containers and orchestration (Docker, Kubernetes), infrastructure-as-code, automation, and CI/CD.
- Relevant certifications and training in AWS/Azure/GCP professional-level, ITIL, project management, Databricks, or security certifications.
- Familiarity of Databricks and AI/ML platform enablement, emerging AI technologies (e.g., OpenAI, Google PaLM) and enterprise adoption patterns.
