Manager, Invoice to Cash

Inviting applications for the role of Manager, Invoice to Cash

We are seeking a dynamic and experienced Manager - Invoice to Cash (I2C) to lead the end-to-end I2C process for a strategic US-based client in the Semiconductor industry, through a shared services delivery model. The manager will be responsible for overseeing a team of 13 professionals managing core I2C processes such as Accounts Receivable (AR) billing, cash application, collections, credit management, pricing agreement claims, and dispute resolution. This is a client-facing role requiring strong leadership, operational excellence, SLA governance, and hands-on expertise. The manager will also play a key role in supporting the client's Oracle ERP transformation project, including UAT and SIT from Day 1.

Responsibilities

• Lead and manage a team of 13 members handling: AR Invoicing / Billing, Cash Application & Bank Reconciliation, Dispute & Deductions, Claims Validation & Processing, Collections & Follow-ups, Credit Risk Review

• Ensure daily operations are executed in a timely, accurate, and compliant manner.

• Act as the primary point of contact for the client for all I2C-related matters.

• Conduct regular governance meetings and provide performance updates to client stakeholders.

• Address escalations, resolve issues promptly, and maintain strong client relationships.

• Monitor performance against SLA/KPI targets and ensure team productivity and quality benchmarks are met.

• Prepare and present regular dashboards, performance metrics, and reporting packs.

• Drive root cause analysis and preventive action planning for process issues.

• Identify opportunities for process optimization, automation, and quality improvement.

• Ensure process documentation (SOPs, work instructions) is up to date and adhered to.

• Support audit readiness, internal controls, and compliance with company and client policies.

• Support the client's Oracle ERP migration from Day 1 by:

• Leading and participating in User Acceptance Testing (UAT) and System Integration Testing (SIT).

• Supporting system mapping, data validation, and business readiness activities.

• Coordinating change management and knowledge transition for the I2C team.

Qualifications

Minimum qualifications

• Bachelor's degree in finance, Accounting, Business Administration, or a related field.

• Relevant years of experience in Order to Cash / Invoice to Cash domain, with good years in a managerial or team leadership role.

• Strong understanding of Accounts Receivable, Cash Application, Collections, Credit Management, and Dispute Resolution.

• Proven experience in client-facing roles with accountability for SLA management and operational delivery.

• Strong communication skills in English (spoken and written).

• Hands-on experience with Oracle ERP (Fusion/EBS) ERP implementation experience is a strong advantage.

• Ability to manage multiple accounts and prioritize tasks effectively.

• Strong negotiation, problem-solving, and interpersonal skills.

Preferred qualifications

• Familiarity with the semiconductor or electronics industry is a plus.

• Familiarity with US accounting standards and business culture.

• Prior experience working for a BPO/Service Provider serving a US-based client.

• Ability to work in US time zones or overlap hours as needed.

• High attention to detail and analytical thinking.