Manager - Internal Tools (Airtable)

About Emeritus:

Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 50 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies, and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 250,000 individuals across 80+ countries.

Founded in 2015, Emeritus, part of Eruditus Group, has more than 2,000 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai.

About the role:

The Assistant Manager/Manager, Internal Systems role will ensure efficient operating processes are created, implemented and maintained across the Delivery team, across all products. Seeking a seasoned systems thinker with a proven track record in designing and implementing efficient operating processes. Ideal candidates will possess a process-oriented mindset, meticulous attention to detail, and exceptional communication skills. A deep understanding of project management lifecycles and no code tools is essential. Experience in building and maintaining Airtable systems within an ed-tech environment is a strong plus. This role will be instrumental in aligning operational initiatives with broader business goals and fostering seamless collaboration within the Delivery Team.

Key Responsibilities:

• Design, maintain, and implement innovative and cost-effective tools to support existing and new initiatives for the Delivery team.
• Collaborate with the Global Delivery Team (including Academic Delivery, Services Delivery, Educator Operations, and Grading) to understand their specific needs and develop tailored solutions that integrate into our foundational Airtable tech stack.
• Design and implement processes for Emeritus Delivery teams to streamline data and workflows and provide efficient solutions to support department-level objectives, KPIs, and performance targets.
• Gather functional requirements and analyze impacted processes to identify areas for improvement.
• Implement innovative solutions to automate processes.
• Understand the broader tech stack and how tools fit within the overall system.
• Conduct ongoing analysis of operational workflows and identify opportunities for improvement and optimization.
• Manage the roadmap for Delivery tool initiatives, working closely with key stakeholders.
• Oversee a ticketing system for Delivery tool issues. Stakeholder Collaboration & Management:
• Develop and maintain strong relationships with key stakeholders across various support teams.
• Foster a culture of innovation and continuous improvement within the team.
• Ensure alignment and standardization of workflows across various Delivery teams.
• Build strong inter-team relationships through effective communication and interpersonal skills.

Key Skills and Qualifications

• Ability to handle complex situations with a positive attitude
• Excellent written and verbal communication
• Highly detail-oriented and organized with strong strategic thinking and analytical skills and proven ability to translate business objectives into actionable operational plans
• Experience in a fast-paced, dynamic, rapidly evolving business
• Proficient in Airtable, Wrike or other data management tools
• CAPM or LinkedIn Basic Project Management
• Airtable Academy Builder Certification

Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

In the press:

https://www.outlookbusiness.com/start-up/news/eruditus-secures-150-million-funding-for-ai-expansion-business-growth

https://economictimes.indiatimes.com/tech/startups/edtech-unicorn-emeritus-story-now-a-harvard-business-school-case-study/articleshow/107648728.cmsfrom=mdr

https://www.prnewswire.com/in/news-releases/emeritus-claims-top-spot-on-time-magazines-worlds-top-edtech-companies-of-2024-ranking-302132093.html