Manager - Insurance Operations and Litigation

About the Team

The SBO Operations team at Navi is the engine that powers our internal execution. By managing and optimizing key processes across functions, the team ensures that every part of the business runs smoothly and efficiently. Their work forms the backbone of Navi's ability to consistently deliver high-quality products and services at scaleenabling speed, accuracy, and reliability across customer journeys and internal workflows.

About the Role

As we continue to grow, we are looking for a Team Leader to join our Business Operation teams overseeing Litigation charter and play a pivotal role in managing complex legal matters and ensuring operational excellence. As the Team Leader for Insurance Operations & Litigation, you will be responsible for managing Health Claims Ombudsman cases & other litigation matters. You will ensure compliance with legal and regulatory standards, collaborate with internal and external stakeholders, and optimize day-to-day operations. Additionally, you will contribute to insurance operations, including policy management, customer service, and administrative support.

What We Expect From You

• Case & Litigation Management: Manage insurance disputes referred to the Ombudsman & any legal forum, ensuring compliance with regulatory timelines. Represent the company in hearings, preparing legal documents (SCNs,responses, etc.) and presenting arguments.
• Legal & Strategic Guidance: Provide legal advice on Ombudsman-related matters and collaborate with internal teams (Claims, Legal, Compliance) for accurate case handling.
• Compliance & Reporting: Ensure adherence to legal and regulatory standards, staying informed about industry regulations. Generate reports on policy issuance, cancellations, and renewals, providing insights into operational performance and KPIs.
• Data Management: Maintain comprehensive & accurate records of policyholders, claims, litigation particulars and underwriting data for informed decision-making
• Process Improvement: Suggest and implement process improvements to streamline case handling, documentation, and communication and win rates. Drive improvements projects by collaborating with different departments.
• Team Management & Collaboration: Work closely with internal teams such as Claims, Legal, and Compliance to ensure smooth operations and resolve any issues efficiently. Provide support and guidance to team members, ensuring that the team is operating effectively and meeting performance goals.

Must Haves

• Education: Graduate in any discipline (Law degree preferred)
• Experience in leading a team preferred
• At least 2-3 years of industry experience required
• Proven experience in operations, insurance litigation, Ombudsman cases, or similar legal roles.
• Familiarity with regulatory bodies like the Insurance Ombudsman is desirable.
• Proficient in MS Office tools (Excel, Word, Outlook) for data collation and analysis.
• Strong problem-solving and analytical skills to assess information and draw logical conclusions.
• Excellent communication, negotiation, and presentation abilities.
• Organized and proactive, with the ability to manage multiple cases and deadlines effectively.
• Creative, solution-oriented mindset with strategic thinking capabilities.

About Navi

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India's

fastest-growing financial services organisations. But we're just getting started!

Our Culture

At Navi, we're a place where ambition meets opportunity and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way. Whether you're shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We're guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day. If this feels like you, Navi is the place to grow, thrive and make a real impact.