Responsible for the prevention and detection of potential frauds through timely review of alerts generated by TMX system.
Organise and prioritise action on alerts as per defined guidelines.
Perform preliminary investigations of actual and suspected fraud activities, providing oversight and appropriate resolution and take a decision to allow or stop the ongoing transaction.
Reduce fraud losses by ensuring timely action/stoppage of cases where funds of the bank or bank's customer may be going to fraudsters.
Liaise with various teams on the alerts received for recalling of funds or taking any/all other immediate actions to safeguard the Bank and customers interests.
Accurately document all actions taken on an alert and update in Case Management System (CMS).
Maintains awareness of key process changes, system changes and how they impact the Fraud Risk.
Effectively communicates emerging and/or changing Fraud risk and related control opportunities and enhancements to FP&I senior managers.
Produce appropriate analytical results obtained from the actions on the fraud alerts received.
Contribute to the creation/enhancement of fraud scenarios, by providing analytical data to support decisions.
Contributes to the development and implementation of Fraud Risk processes, tools, policies, standards, and procedures.
To produce timely alert action reports / MIS to the Head of FP&I and relevant managers as appropriate.
Assist in the development and delivery of, and to participate in education, training and awareness activities as part of the fraud awareness program.
