Reduce fraud losses by ensuring timely action/stoppage of cases where funds of the bank or bank's customer may be going to fraudsters.
- Liaise with various teams on the alerts received for recalling of funds or taking any/all other immediate actions to safeguard the Bank and customers interests.
- Accurately document all actions taken on an alert and update in Case Management System (CMS).
- To gather, record and securely retain evidence relating to an investigation in accordance with the laid down guidelines of FP&I Division.
- Maintains awareness of key process changes, system changes and how they impact the Fraud Risk.
- Effectively communicates emerging and/or changing Fraud risk and related control opportunities and enhancements to Head of FP&I. Produce appropriate analytical results obtained from the actions on the fraud alerts received. To produce timely alert action reports / MIS to the Head of FP&I and relevant managers as appropriate. Perform preliminary investigations of actual and suspected fraud activities, providing oversight and appropriate resolution and take a decision to allow or stop the ongoing transaction. Draft closure note on assigned investigation cases with facts & findings for Investigation in-charge to review and close.
Use own initiative, sound judgement and experience to reach appropriate decisions in accordance with the aims and objectives of the FP&I Division.
- Excellent Analytical skills are needed to understand the data gathered and present it in an MIS form to identify the gaps in processes from the perspective of inherent fraud risks and recommend changes to prevent fraud and under the intricacies of the investigation.
- Exercise control over preparation and submission of MIS reports.
- Tracks and assesses fraud risks and fraud trends in the region and their impact on the Bank.
