Job Description
At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
How will you make an impact in this role
The Finance Learning & Development Manager is a strategic partner to Finance leadership, responsible for shaping and delivering a comprehensive learning framework through the Finance Academy. This role sets the direction for capability building, leadership development, risk management, regulatory readiness, and data and analytics upskilling across the India/APAC and EMEA Finance Teams.
Strategic Leadership & Team Management
- Lead, coach, and develop a team of L&D Analysts and Learning Administrators, fostering a culture of innovation, accountability, and continuous improvement.
- Provide clear leadership, performance feedback, and career development support to build a highperforming team.
- Set strategic directions for learning planning, deployment, and training engagement reporting across the region.
Learning Strategy & Program Ownership
- Design and collaborate with Finance SMEs to deliver endtoend learning strategies aligned to Finance priorities and skill building, including regulatory training, technical Finance capabilities, and futureready skills.
- Support the Finance University Program, managing university partnerships across APAC/India and EMEA, identifying trending topics, and overseeing curriculum development.
- Drive the New2Finance onboarding experience, ensuring strong early engagement and roleready capability building for new hires.
- Support the annual Finance Training Needs Analysis, including survey design, insights generation, and action planning.
Stakeholder & Business Partnership
- Partner closely with Finance leaders, SMEs, Enterprise L&D, and external Finance Technical thought leaders to cocreate customized, highimpact learning solutions.
- Serve as the Learning & Development relationship lead for Regional Finance Colleague Council Teams (RFCT), tailoring offerings to regional needs.
- Act as a trusted advisor to India/APAC Finance leaders and provide engagement and learning advisory support to EMEA.
Technical, Regulatory & Digital Capability Building
- Collaborate with Finance SMEs to design and deliver innovative Finance Business and technical Finance training programs.
- Lead learning initiatives supporting Data Science and Analytics capability building, including Python, SQL, Hive, Tableau, Power BI, Oracle Cloud - Project Rise, and Lumi (BigQuery).
- Oversee learning platform integrations, license strategy, and vendor partnerships (e.g., Oracle, O'Reilly, Pluralsight) to deliver bestinclass digital learning experiences.
- Manage highrisk vendor engagements, including TLM processes and AEMP 18 Processes
Learning Design, Delivery & Measurement
- Apply advanced adult learning principles for Instructional Design projects to design blended, applicationbased learning using both waterfall (ADDIE) and agile (SAM) methodologies.
- Lead and manage a team of designers on instructional design projects, leveraging tools such as Articulate 360, Adobe Captivate, Camtasia, and related platforms.
- Design assessments and evaluation strategies to measure learning effectiveness and transfer of learning at 30, 60, and 90day intervals.
- Champion GRL Finance completion, driving 100% compliance by transcript due dates.
Engagement
- Drive colleague engagement through networking events, Finance panels, mentoring , and B45+ teameffectiveness sessions.
- Design learning experiences that resonate across generations by tailoring content and delivery to different learning styles and preferences.
Critical Thinking, Consultation & Project Management
- Demonstrated ability to manage complex, multistakeholder initiatives with strong planning, prioritization, and execution discipline.
- Exceptional communication decision making skills with the ability to influence and present effectively at all leadership levels.
- Strategic, analytical, and critical thinker with the ability to independently diagnose problems, identify root causes, and drive forwardlooking solutions.
- Proven experience managing external vendors, including research, negotiation, and ongoing relationship management.
Minimum Qualifications
- Bachelor's degree in business administration, Human Resources, Finance, Business Analytics, or a related field.
Preferred Qualifications
- 8-10 years of relevant experience in Learning & Development, Finance, Program management, or Capability Development roles.
- People leadership or team leadership experience strongly preferred.
- Strong project management skills with a track record of delivering complex programs on scale.
- Advanced proficiency in Excel and PowerPoint, with strong storytelling and written communication skills.
- Experience with BI and analytics tools (Tableau, Power BI) and data platforms (BigQuery, SQL, Python) a strong plus.
Familiarity with modern learning technologies and collaboration tools including Lumi, Webex, Slack, Copilot/ChatGPT, OneDrive, OneNote, Planner, Whiteboard, Mural, and Qualtrics.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
