Field Service Manager SCADA Commissioning (Substation Automation)
Location: Pan-India (extensive travel)
Experience: 46 years
Department: Customer Support / Field Services
Employment Type: Full-time
Role Overview
We are seeking a hands-on
Field Service Manager to lead and execute commissioning, testing, and troubleshooting of
SCADA and Substation Automation Systems across Pan-India projects. The role demands strong technical proficiency in SCADA software (PSO, EPAS, Zenon), industrial communication protocols, and protection/automation systems, along with the ability to manage site deliverables, customer expectations, and cross-functional coordination.
Key Responsibilities / Deliverables
- SCADA Commissioning & SAT
- Plan and conduct commissioning, testing, and troubleshooting of SCADA systems for substation automation projects using PSO, EPAS, and Zenon.
- Perform Site Acceptance Tests (SAT); prepare test procedures and reports.
- Substation Automation & Protection Integration
- Configure and integrate numerical relays (Schneider, ABB, Siemens, GE) and verify protection I/O, GOOSE messaging, and HMI/SCADA mappings.
- Validate SAS architectures including IED integration, bay-level controls, gateway engineering, and time synchronization.
- Protocols & Communication
- Implement and troubleshoot IEC 61850, Modbus RTU, Modbus TCP/IP, Profibus, and Ethernet/IP networks, including VLANs, managed switches, and redundancy (RSTP/PRP/HSR where applicable).
- PLC/RTU Engineering
- Develop, modify, and debug logic for PLC (M580/M340) and RTU (Saitel/T500); perform point-to-point checks and interlocking validation.
- Quality, Documentation & Compliance
- Maintain as-site documentation: architecture drawings, communication matrices, ICD/SCD/CID files, I/O lists, test sheets, method statements, and redlines markup.
- Ensure compliance with utility standards, cybersecurity guidelines, and safety protocols.
- Customer & Stakeholder Management
- Lead site execution, manage contractors, and act as the primary technical interface with customers (utilities, EPCs, end users).
- Provide on-site training and knowledge transfer to customer teams.
- Issue Resolution & Escalation
- Drive root cause analysis, corrective/preventive actions, and coordinate with engineering/R&D for complex issues.
- Operational Rigor
- Plan daily site activities, track milestones, and report progress; manage materials, tools, and test equipment availability.
Key Competencies
- Strong commissioning & troubleshooting skills in SCADA/SAS environments.
- Practical knowledge of IEC 61850 engineering (SCL/ICD/CID/SCD), MMS/GOOSE/SV concepts.
- Hands-on with PSO, EPAS, Zenon (or equivalent SCADA platforms).
- Proficiency with Modbus RTU/TCP, Profibus, Ethernet/IP and industrial networking.
- Experience with numerical relays (Schneider, ABB, Siemens, GE).
- Working knowledge of PLC (M580/M340) and RTU (Saitel/T500) programming.
- Readiness for Pan-India travel and on-call.
- Strong communication, documentation, and customer handling skills.
- Safety-first mindset; adherence to LOTO and site HSE requirements.
Qualifications
- B.E./B.Tech in Electrical/Electronics/Telecommunication (Mandatory).
- 46 years of relevant experience in substation automation/SCADA commissioning.
Good to Have (Preferred):
- Certifications: IEC 61850 Engineer, Schneider EcoStruxure/EPAS/PSO, COPA-DATA Zenon, networking (CCNA/Industrial Ethernet).
- Exposure to utility specifications (EIL/PGCIL/State DISCOMs), cybersecurity basics, NTP/PTP time sync.
Key Performance Indicators (KPIs)
- On-time SAT completion and project handover.
- First-time-right commissioning & defect closure cycle time.
- Compliance to HSE and quality standards.
- Customer satisfaction (CSAT/NPS) and escalation avoidance.
- Documentation accuracy and as-built completeness.
Travel & Work Conditions
- Extensive Pan-India travel (7090% as per project needs).
- Work at substations/industrial sites with adherence to company and client HSE norms.
- weekend work as per commissioning windows.
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