Develop strategies, manage resources, lead team meetings, and monitor performance metrics.
Demonstrate expertise in accounts payable principles, concepts and team management
- Develop strategies to reduce attrition and improve employee satisfaction. Maintain close contact with team members to understand their perspectives and influence positive changes.
- Conduct performance reviews and execute quarterly and annual appraisals of Agents, Assistant Managers (AMs), Lead Assistant Managers (LAMs), and Managers. Mentor Agents, AMs, LAMs, and Managers.
- Lead process improvement initiatives using process excellence methodology. Identify areas for enhancement, scope projects, and involve relevant stakeholders.
- Review KPI performance regularly and develop plans for improvement.
- Maintain daily communication with the Client at the Process Owner level to review progress.
- Ensure compliance with internal policies, external regulations, and information security standards.
- Meet agreed-upon KPIs as per client operational definitions and targets.
- Communicate fluently and convincingly with team members and clients.
- Gather and analyze data to solve problems quickly and effectively after evaluating possible options.
- Manage a team of AMs, LAMs, and Managers, providing guidance and support to ensure team success.
- Visionary Thinking: Ability to set a clear vision and inspire the team to achieve it.
- Decision-Making: Strong decision-making skills, especially under pressure.
- Empathy: Understand and address team members needs and concerns.
- Communication: Excellent verbal and written communication skills to convey ideas effectively.
