Manager, eProcurement Onboarding

Overview

Are you ready to help shape a global digital transformation and accelerate the growth of a multi-million-dollar B2B digital business Waters is a world leader in life science technologies with nearly $3B in annual revenue-and our digital ecosystem is a key driver of that success

Waters has an exciting and challenging opportunity available for an eProcurement IntegDration Manager to develop industry leading capabilities, consistently deliver an exceptional customer experience and influence eProcurement strategy across eCommerce partners as well as cross functional internal and external teams. As a working leader responsible for a team of India-based Onboarding Specialists, who execute Customer EDI / eProcurement Integration Projects, you will provide day to day guidance, ensure onboarding best practices and SOPs, and drive continuous improvement in throughput, quality, and customer experience.

As a key member of our Digital Global Capabilities Center this position will oversee and manage EDI / eProcurement integration projects with Waters B2B customers from project kick-off through go-live following the full B2B integration life cycle. Success in this role requires an execution strategy grounded in both internal and external customer experience, as well as strong collaboration and alignment with cross-functional colleagues.

Responsibilities

• Lead and deliver endtoend customer integration projects, including planning, prioritization, setup, testing, and golive execution.
• Manage a portfolio of 12-15 mid to largescale eProcurement, EDI, or marketplace integrations simultaneously, ensuring on time, high quality delivery.
• Collaborate crossfunctionally to execute project deliverables, including identifying, securing, and coordinating required technical resources.
• Communicate proactively and effectively with internal teams and customers to manage expectations, risks, milestones, and deliverables throughout the integration lifecycle.
• Partner with technical teams and product managers to stay current on digital capabilities and recommend enhancements across Waters digital product ecosystem.
• Create, maintain, continuously improve, and optimize onboarding documentation and SOPs, including project templates (scope, project plan, test plan, golive plan) tailored to each integration scenario.
• Facilitate recurring project meetings with customers, internal stakeholders, technical teams, and thirdparty platforms to drive alignment and resolution of issues.
• Partner with eProcurement Support to provide escalationlevel (Tier 2/Tier 3) customer support for complex integration, technical, or production issues.

Qualifications

• B.E./B.Tech degree or equivalent experience preferred
• 5+ years of experience managing and developing teams, with a demonstrated ability to coach, mentor and build high-performing onboarding/integration teams
• Strong process and project management experience, including developing project plans, managing dependencies, standardizing workflows, and driving continuous improvement initiatives.
• 5+ years of experience leading large eProcurement/eCommerce integration projects and overseeing implementation across platforms such as Ariba, Coupa, Jaggaer, or Tungsten.
• Hands on experience with SAP, including QuotetoCash processes and SAP Commerce in a manufacturing environment SAP Business Process Integration (S/4HANA) knowledge or certification is a strong plus.
• Subjectmatter expertise in digital commerce, including defining requirements for EDI, cXML, and order/invoice mapping
• Strong working knowledge of EDI, XML, cXML, HTML, and API services
• Proficiency with Microsoft Office, Smartsheet, Jira, Confluence, and ServiceNow
• Excellent verbal and written communication skills, technical aptitude, and advanced analytical and problem-solving capabilities, with the ability to learn quickly in a fast-paced environment.
• Customerfocused mindset, committed to driving results while effectively managing objections
• Experience with integration platforms such as TradeCentric, Seeburger, or OpenText Business Network / Business Integration Suite is a strong plus

Company Description

Waters Corporation (NYSE:WAT)is a global leader in life sciences and diagnostics, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, our innovative portfolio harnesses deep scientific expertise across chemistry, physics, and biology. We collaborate with customers around the world to advance the release of effective, high-quality medicines, ensure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combating antibiotic resistance. Through a shared culture of relentless innovation, our passionate team of 16,000 colleagues turn scientific challenges into breakthroughs that improve lives worldwide.

Diversity and inclusion are fundamental to our core values at Waters Corporation. It benefits our employees, our products, our customers and our community. Waters complies with all applicable federal, state,and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status,or any other characteristic protected by law. Waters is proud to be an equal opportunity workplace and is an affirmative action employer. All hiring decisions are based solely on qualifications, merit, and business needs at the time.