Manager - Digital Product Management (Temporary Work Assignment)

Job Description

At American Express, our culture is built on a 175-year history of innovation, sharedand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role

This position is within Sales Enablement, Pricing & Transformation (SPT), which is a part of the Global Commercial Services (GCS) organization focused on building & deploying capabilities to support Amex GCS colleagues globally.

This role operates in a fast-paced, decision-driven environment and is ideal for a candidate who thrives in an energetic, Agile setting. The successful candidate will excel at building strong relationships with business partners and collaborating across teams.

The position involves partnering with diverse stakeholders to gather and clarify reporting requirements, translating business needs into actionable plans, and ensuring alignment with the team. You will clearly communicate requirements, establish timelines, and drive execution to achieve defined goals.

Active collaboration across the broader team and effectively communicating project updates to leadership in various forums are critical components of this role.

Temporary Work Assignment (7 months), Manager, Digital Product Management

Key Responsibilities

.Define and articulate the product vision, strategy, and roadmap, ensuring alignment with enterprise priorities.

.Design innovative, cost-effective, and scalable solutions that can be leveraged across the organization.

.Collaborate with cross-functional partners across American Express to gather requirements, quantify benefits, and drive alignment toward a shared future-state vision.

.Translate business and stakeholder needs into clearly defined product features, user stories, and acceptance criteria.

.Prioritize product initiatives using a data-driven approach, balancing customer experience, business value, and technical feasibility.

.Establish, monitor, and analyze product performance metrics to measure success, inform decision-making, and identify opportunities for continuous improvement.

.Collaborate closely with the team to strengthen quality controls, ensure data integrity, and design automated processes that enable accurate and reliable data publication.

Required Qualifications:

Deep and broad expertise in data analysis with very good understanding of client incentive process and Tableau reporting and analysis tool

Ability to build strong relationships, operate effectively within large cross-functional teams, and influence business partners to drive transformational change

Ability to communicate and interact effectively with internal and external stakeholders at all levels

Demonstrated ability to think outside the box and design industry leading solutions

Understanding of Scaled Agile (SAFe) principles and experience effectively managing a backlog of competing initiatives desirable

Experience on working with Cloud platforms, Cornerstone Data, SAS/SQL, Hive preferred

Preferred Qualifications

Strong understanding of Tableau with experience developing complex reports is preferred Agile certification is a plus.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.