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At American Express, our culture is built on a 175-year history of innovation, sharedvaluesand Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Function Description
About the Team
American Express is on a journey to provide the world's best customer experience every day. The Commercial Data Office (CoDO) team, within Global Commercial Services (GCS), is focused on powering the best customer experience and business growth through streamlined data. With continuous changes in the regulatory environment and innovation through data evolving, we play a key role in strengthening GCS critical enablers and supporting new growth opportunities. In partnership with the Enterprise Chief Data Office and across GCS, CoDO is tasked with building new, innovative data solutions for our customers, while adhering to regulations and data management standard methodologies.
The team's mission is comprised of 3 pillars:
Drive Strategic Growth & Revenue Defining the vision and roadmap to enable data as a key asset to power business growth.
Modernize Data Management Ongoing data management, data discovery and collaboration across business and technical teams
Ensure Health of the Commercial Business Striving for 100% reliability of current data platforms and capabilities while developing more agility and scalability for the future
About the Role
The Manager Product Development & Ownership, Inbound Data Capabilities will report directly to Director - Inbound Data Capabilities. They will be responsible to ensure reliability and relevance of our Inbound data products and platforms, driving value for both our customers and business. Leading a dedicated & innovative team, they will be a champion for organization-wide initiatives, fostering a culture of efficiency and ensuring smooth product health through meticulous issue management and change management processes. We are looking for a dynamic candidate with a strong hands-on experience of product development and a practical understanding of data systems/technology.
Responsibilities
Enable GCS & Enterprise Initiatives: Partner with stakeholders to translate enterprise-wide initiatives into actionable product roadmaps and features.
Product/Platform Management: Oversee product and platform management documentation, optimizing processes and driving efficiency.
Run the Business (RTB) & Product Health: Monitor product health metrics, identify and address issues proactively, and ensure smooth RTB operations.
Issue Management & Resolution: Implement robust issue management processes, track and resolve issues effectively, ensuring customer satisfaction.
Change Management & Documentation: Champion change management best practices, ensuring clear and concise documentation for all product and platform changes.
PRSA, Audit & OE Support: Provide ongoing support for PRSA, audits, and operational excellence needs.
Governance & DQ Needs: Enable strong governance practices and ensure adherence to data quality (DQ) requirements.
Agile Development: Manage the development backlog using Agile Scrum methodologies, prioritizing features based on business value and user impact.
Requirement Management: Oversee the entire product development lifecycle, from feasibility and discovery to design, technical development, and delivery.
Product Performance Reporting: Track and analyse key product performance metrics, generating insightful reports to inform future product decisions.
People Leadership: Build and cultivate a highly engaged and strong performing team that has right blend of subject knowledge, collaboration and focus on driving business results.
Qualifications
5+ years of direct work experience in product ownership or a related role
Proven experience in Agile methodologies (Scrum, Kanban), Experience with Agile development backlogs and user story creation
Strong understanding of product lifecycle management (PLM) principles
Shown ability to apply prioritization principles and lead discussions with partners.
Strong people leader with proven success in motivating a high energy team.
Excellent communication, collaboration, and interpersonal skills
Detail-oriented and analytical approach to problem-solving
Ability to prioritize effectively and manage multiple stakeholders
Experience with product management documentation tools
Experience with issue tracking and resolution processes
Understanding of data governance and data quality principles
Behavioral
Puts enterprise thinking first, connects the role's agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.
Lead with an external perspective, challenge status quo and bring continuous innovation to existing offerings.
Demonstrate learning agility, make decisions quickly and with the highest level of integrity.
Job ID: 144631667
