Overview
Social Publishing & Engagement Analyst
Responsibilities
The purpose of this role is to provide operational support for Sprinklr's Social Publishing and Engagement (SP&E) platform which includes training, access management, platform configuration, communications, and integration with other platforms among others. The SP&E Team rolls up into the Content Engine capability within Creative Solutions; at the same time, the SP&E analyst is part of a global team that assists all sectors and categories interacting with internal external partners such as creative agencies. The main objective of this role is to partner with IT to support and foster the adoption of Sprinklr and at the same time strengthen the governance of Social Publishing & Engagement activities.
Qualifications
- +6 years experience using Sprinklr, ideally Social Publishing module
- Business-level proficiency in English
- Experience designing and producing reports and dashboards
- Basic SQL skills
- Experience working and collaborating with internal and external stakeholders such as technical teams, agencies and marketers
- Highly organized and responsive, with the ability to deliver tight SLA deadlines
- Ability to anticipate and balance the needs of multiple stakeholders.
- Resourceful to solve technology and stakeholder problems
- Experience running change management activities such as trainings and process documentation
