Manager - Delivery Management

American Express

Bengaluru, India

3-5 Years

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Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brandpromise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Description

Global Merchant & Network Services primarily focuses on the businesses that accept our cards. We bring together the businesses that manage and evolve the company's relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company's payment network and manages bank partnerships globally.

Network & Acquirer Solutions (NAS) drives the development of new payment services and products for the American Express Global Network Issuers, Acquirers and Merchants and is responsible for the operation of the payment network, safely and securely processing more than $1.7 trillion in transaction volume globally each year. The Global Network team is a critical part of the NAS organization. Our remit spans the maintenance of existing functionality, the development of new products and services, operating the Network and managing the end-to-end partner lifecycle. Our solutions deliver value to American Express Card Members, acquirers and partners across the globe, whether proprietary or third-party by facilitating secure and seamless transactions between American Express issuers, acquirers and merchants.

About the Role:

The Product Delivery & Integration is responsible for ensuring the successful delivery of projects and services to clients or stakeholders, maintaining quality, timelines, and customer satisfaction. They act as the bridge between teams, processes, and clients, often focusing on Agile/Scrum environments for a successful Project Delivery.

Key Responsibilities:

Own end-to-end delivery of projects or product releases.
Work closely with cross-functional teams (engineering, QA, design, product, Business).
Track and manage timelines, scope, risks, and resources.
Ensure alignment with business objectives and customer needs.
Lead Agile ceremonies such as sprint planning, stand-ups, reviews, and retrospectives.
Monitor KPIs and delivery metrics to improve velocity and quality.
Serve as the point of contact for internal and external stakeholders.
Manage client expectations and handle escalations as needed.
Promote continuous improvement practices across teams.

Required Skills:

Proficiency in project management methodologies (Agile, Scrum, Waterfall, Hybrid). Ability to lead Business and Tech discussions and bridge business and tech teams Strong understanding of Agile and Scrum methodologies.
Software development lifecycle.
Excellent communication and stakeholder management skills.
Ability to lead without authority and manage multiple workstreams.
Risk management and problem-solving ability.
Manage end to end project planning including Identifying and tracking Development, QA, UAT, Operational Readiness and Deployment activities/milestones.
Facilitating communications between technical and non-technical teams and stakeholders.
Ensuring project adherence to IT governance, compliance and security standards.
Familiarity with tools like Rally, JIRA, Confluence etc.

Qualifications:

Bachelor's degree in computer science, Engineering, Business/Product, or related field.
3+ years in delivery/project management or similar roles.
Scrum Master (CSM/PSM), PMP, PRINCE2, or Agile certifications preferred SAFe PO-PM-LPM certification is a plus.
Experience working with cross-functional teams and enterprise systems.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.