JOB DESCRIPTION:
Key Responsibilities
- Manage Day-to-Day Operations: Oversee processing of cybersecurity Issues, Remediation Plans, and Policy Exceptions in ServiceNow IRM, ensuring timely closure and compliance.
- Team Leadership: Lead and mentor a small team in India, including two existing resources focused on exceptions.
- Global Collaboration: Partner with the U.S.-based team to deliver seamless global support and enable follow-the-sun coverage.
- Process Excellence: Drive continuous improvement in issue and exception workflows.
- Risk Mitigation: Collaborate with cross-functional teams to drive resolution of issues over risk acceptance, fostering a culture of proactive risk management and remediation.
Qualifications
- Bachelor's degree in information security, Computer Science, or a related discipline, or equivalent combination of education and professional experience.
- 3+ years in cybersecurity risk management or governance roles.
- 1+ years of people management experience, preferably in a global or matrixed environment.
- Hands-on experience with ServiceNow IRM or similar GRC platforms.
- Strong understanding of cybersecurity frameworks and risk management principles.
Preferred Qualifications
- Experience managing policy exceptions and remediation plans in large enterprises.
- Familiarity with regulatory compliance standards (ISO 27001, NIST, GDPR).
- Certifications such as CISM, CISSP, or CRISC are a plus.
Why Join Us
- Opportunity to build and lead a critical function supporting global cybersecurity operations.
- Work in a collaborative environment with a focus on innovation and continuous improvement.
- Play a key role in reducing operational risk and enabling business resilience.
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Information Risk & Quality Assurance
DIVISION:
BTS Business Technology Services
LOCATION:
India Mumbai : BKC Building
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 25 % of the Time
MEDICAL SURVEILLANCE:
No
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
