• Develop deep understanding of the client's business needs toidentifythe best manner of designing and positioning Blue Dart's services to meet their requirements Visit customers regularly along with sales teams to better understand their needs, requirementsetc

• Ensure retention and revenue growth from the assigned key accounts Track their revenues on a regular basis and take corrective actions, if any, to achieve the revenue targets

• Providetimelyservice delivery to all assigned key accounts including redressal of customer queriespertaining toshipments, tracking, transittimesetc.

• Proactively track shipments of key accounts and ensuretimelydeliveries to such customers

• Organize priority delivery and special pickups for key accounts, in collaboration with operations, as and whenrequired

• Track Net Service Levels (NSLs) toidentifyareas where customer satisfaction levels are not being met andinitiateremedial actions, ifrequired Make quarterly presentation to the customers and share NSL data with themon a monthly basis

• Ensure handling of claims of key accounts as per the company policy/objectives

3. Key Result Areas and Key Performance Indicators